Le Meridien Qingdao — Hotel in Qingdao

Many issues: Booked 2 rooms through CTRIP.COM Confirmation from CTRIP (both sms and email) indicates rates inclusive of 2 breakfast per room, free drink voucher, free ticket to beer museum and a can of Red Bull drink.

Also book hotel airport limo service for 500 to fetch from airport to hotel

Our flights were delayed by 1 hours. So by the time we arrived Qingdao, it was already 2330hr. I asked the limo driver to coordinate with hotel reception to prepare our check in in-advance. Limo driver said his job was driver and not his job to contact hotel.

So I called the hotel MYSELF informing we would arrive in 40 minutes and please got the rooms ready (should be ready) and more importantly ROOM KEY and paper ready for just signature. A Miss Zhang answered my phone and said she will inform the reception.

Arrive hotel around 0015hr. Ms Jiang (Guest Relation Manager) and another staff attended to us. NOTHING was prepared in advance. Room key only prepared during our check in and also printed the relevant document only during our check in.

Then both Ms Jiang and the staff told us our rate do not include breakfast. I told them the rates I chosen via CTRIP website includes Breakfast and also i received confirmation on this.

Ms Jiang said hotel system indicate our rates are room only. So therefore no breakfast. She told me to contact CTRIP on my own as that is CTRIP problem.

I asked Ms Jiang it is already 0030hr now and how you expect me to call now. I shown her my SMS from CTRIP confirming breakfast was included. She insisted I forward my SMS to her.

Ms Jiang gave me the feeling that I was trying to cheat Le Meridian and kept insisting this is their hotel policy and i have to respect it. She really embarrassed me at the reception as there were other guests checking in then.

I asked her how can she treated SPG gold card member like this? Firstly i am a regular SPG customer and we even pay for LIMO service. Why should I cheat Le Meridian for breakfast? Also how she expect me to call CTRIP at 0030hr?

In my view, it should be Ms Jiang (hotel) to liaise directly with CTRIP and sort out. Not the customer. Furthermore, I think the hotel should give the guest (GOLD member and one who pay 500 for limo transfer) benefit of doubt.

Later when i got into my room, I was disappointed too. NOTHING, nothing was prepared in advance. No evening turn down service, curtain not closed, and my pillow preference was not there too. Also the drink and ticket vouchers and red bull were also not given

I don't use these vouchers nor drink red bull. But what i am trying to show Le Meridian don't give respect to regular SPG customer like me.

Also during check in, I asked Ms Jiang about my free internet, she said this is not free because I book my room through CTRIP. I told her i understand that my stay will not accumulate SPG points but i thought my SPG RECOGNITION is there irrespective how I book my room! Ms Jiang insisted no free internet. Later, upon my insist, she said internet is free but she never give me the password.

During my stay, I spent about 2000 on a Japanese dinner and about 500 for lunch at Le Meridian hotel and 500 for limo. I thought I am the type of traveller preferred by SPG. Unfortunately I don't get this feeling during my stay.

During my lunch, I was also disappointed with service. We ordered lunch at 1130hr and told them to be fast as we need to rush airport. I even asked waitress will my order (Sirloin Steak) take a long time. She said will be fast because the cafe was NOT busy. Despite my repeat chasing, our lunch - steak and club sandwich - arrived at 1155hr! We only have 5 minutes to eat.

ZERO recognition to SPG member if you book the rooms through travel agent. The staff also give you that "stare and look" as if customers are trying to take advantage of them.

Please tell Le Meridian...

I stayed in this hotel for 4 nights from 27th May to 31st May 2025 in the room number 2209. I had requested a few things in advance thru the MB app and they confirmed all the requests. I did this advance request because I checked in around mid night and had an early morning meeting. To my surprise, nothing was placed and had to request them again over the phone. But they do not understand English. So, I did request them again by the MB app. I got the things delivered after half an hour. Just a pillow took half hour. In the morning, I found out that the toilet was choked. It would not flush. I faced this toilet issue for all 4 days. Everytime, I make a complaint, they always said that they will send "ENGINEER" to fix them. To compensate these issues, they offered me 1 day extra HOUSEKEEPING. I mean.... EXTRA HOUSEKEEPING. Guys, I can request that on my own. I told them that I leave early in the morning and come back late in the evening... so why would I need EXTRA HOUSEKEEPING. I have stayed at Marriott properties for last 8-10 years, but never faced this issue. I spoke to their Duty manager many times. Lastly, i ran out of Chinese RMB and I went to their front desk and requested them to change USD 100 only for me to RMB and that I would accept any exchange rate. Because I was left with 0 RMB. They refused it out right. They say that they can only change it from 10 am - 5 PM. I explained them my situation many times, but NO. They did not budge. This was the MOST MOST HORRIBLE EXPERIENCE I ever had at Marriott hotel. Just before reaching Qindgao, I was in Hangzhou and stayed there at HANGZHOU MARRIOTT HOTEL QINGJIANG. There I wanted to change USD 1000 to RMB at mid-night and the front office assistant (Ms. Nora) did it willingly for us. I WOULD NEVER SUGGEST THIS LE-MERIDIEN TO ANYBODY. Its HORRIBLE HORRIBLE. I think that any 3 star Hotel in Qingdao would have provided better and...

All the hardware at the hotel seems fine except the water flow in the bathroom is not too steady. It could go from normal to scanty and resume to normal gradually. Based on my experience, this could be a piping issue with air trapped somewhere along it.

However, one night, we accidentally broke the coffee mug while washing it, so we called housekeeping to help cleaning up. The person cleaned everything well. When we checked out, we noticed an item in the bill of RMB55, so I asked what that item was, and it was the broken mug. Excuse me, I am not stealing anything, but just accidentally breaking it. The front desk person contacted house keeping and decided to give us a 20% off discount for it, so charging us RMB44 instead. I am suggesting that this should totally be waived because we are not taking possession of the mug, but just accidentally breaking it. The hotel is very stingy on this. It makes me feel like I should not even eat at the restaurant because any broken glass or plate will be charged onto me. Secondly, if you were to charge me for the mug, you should pack it up in a box and present me with that. Now I have nothing to get home by giving you the RMB44.

This is definitely not what I expected from Le Meridien. I asked to talk to the manager, and the front office person brought a lady who identified herself as the manager on duty, and after some discussion, she has agreed to write to us explaining their policy regarding how they charge guest on breaking items. I have not heard anything from her, and it is now four weeks since I departed.

I am totally disappointed by this Le Meridien. I will definitely recommend my friends or myself not to stay there again if I don't hear anything.

Thanks for anyone who had helped, and good luck to those who will be staying there not to...