Sheraton Qingdao Licang Hotel — Hotel in Qingdao

1.Breakfast is sadly poor.

2.I left my phone charger in my previous room after I switched to another room in the morning. I did not even notice this until very late in the night. 15min. after my call to the service center, they brought it to my room. Why they did not contact me during the day?

3.Most of the time when I got to the hotel, there was no bell boy. No greetings, no smile. We just came in and out like invisible. During my whole stay in the hotel, I only saw one smile from a young lady.

4.My phone call from room to service center was through but got picked up after many rings.

5.I got 2 rooms, one for myself and the other is for my customer. He got complimentary fruits, because of he is a foreigner? Come on, I was the SPG...

6.No room for shower towel mat on the ground, due to defected design.

7.From inside of the dining hall where the breakfast is, we can see many some tables and chairs in the yard, or balcony, all coated with dust...

8.Early morning 5am, I was awoken by some continual noise, sounded like high heels on marble floor. It lasted for hours. For this reason, I requested another room, where I found a broken closet, or cabinet, which was strangely positioned to expose the cracks to guests.

9.My customer complained to me of the low net speed. Also he felt uncomfortable with that party held in lobby.

There was a lady, surely some kind of sales manager. She called me and made an appointment with me during my breakfast. During phone conversation I did mention my discontent with hotel service. But she seemed not very interested. During our meeting for a couple of minutes, she never talked about any hotel service. Actually I was...

I stayed only for one night at this hotel and I am glad that I did not stay any longer than that.

The hotel was recently opened in April, or so I was told. But it seems like the staffs are still confusing in replying general inquiries, such as how to make an international call (got two different answers), and what are the benefits of spg gold members.

Food is okay. F&B service needs lots of improvement. For example, it took ages to get my welcome fruit plate from the kitchen.

Room is new and comfortable. Every new hotel has smell, this one too, but I can stand with that. The room provides a bathtub, but bath salt is not available(what?!!)... Some hotel facilities is still being constructed, such as front exterior and SPA room.

The worst thing of this stay is the swimming pool. The hours of operation is written to be 6am to 11pm. But when I went there at 10pm, a staff told me that they needed to clean the pool and asked me to come over at 6am the next day. I did as instructed, and went to the pool at 8.30am the next day. However, another staff told me that the cleaning was still in process...... I checked out at 10am on the same day and until I left, I was not able to use the pool during this visit. So disappointing......

All in all, it has the potential to become a Sheratons Hotel,...

I've never experienced a five star hotel like this one. I stayed here for three days as a family vacation. I stayed in a Sheraton once as my friend recommended, and that one was good, that's why I joined the membership system when I checked in. The room was quite big, that was good, and I knew it was new, so I didn't expect a lot for the service. The first room I stayed has a noisy air conditioner, and the room service lady said she had no way for that, she could help us to fix it the next day. Considered we really need a quiet environment to sleep, we changed the room at 22:00. The second room is quiet, but the mini fridge was locked and I don't know why, there was a big hole in the rooftop, obviously the decoration was not finished, we really don't want to change again as it was quite late. On the second day, when we returned back to the hotel rooms, all the mark cups were dirty, the tissue box was still empty, no one changed them or refill them. I called the guest service to help me change them, but after almost 20 mins, the room service lady only brought a tissue to my room, she said she knew nothing about the dirty cups. I had no words for all the experience in this Sheraton, how can a five star hotel be like this? No...