Sheraton Qingdao West Coast. — Hotel in Qingdao

Incredibly bad service, so bad that I cancelled my reservation and staying at another Marriott property nearby. LeMeridien which I highly recommend to save you the hassle. My first contact was with Jerry, who said he was the front desk manager but spoke broken English. Second person was Nicole (Lemon) Li whose English was better but then the problem was using my Suite Award upgrade which she claimed was not for a suite and I would have to pay for access to the Executive Lounge. All during this time I asked to contact their GM but was refused. I now discover it is Allan Zhao since you replied to another complaint. Mr. Zhao, you must be a very important person or not important with no authority. Anyways, I’m sorry that you have to manage such a situation. I will file a negative review on as many travel apps as possible. By the way, I write for travel magazine and you won’t...

This is the hotel I always chose to stay when I visited Huangdao.

Spacious and comfortable room. If lucky, you could get a room with sea view. The sea is actually at the back side of the hotel. In front of it there are some new buildings where some good restaurants hide in and a good Mongolia hot pot restaurant at the left side of the hotel which serves Mongolia lamb. Don’t miss it!

There are buffet and Chinese restaurant within the hotel, and guests living in can have a special discount. The food quality is generally fair, and if you come alone during wintertime, eating in would be a good option.

If you travel from Liuting Airport, take the airport bus (fare is RMB40 and about 2 hours) and get off at the north gate of China University of Petroleum. From there, grab a taxi nearby to the hotel which would you...

I always come here when no rooms are available in the nearby Hilton, as the Hilton Huangdao is miles better than the Sheraton. It is just the many little details that make the Hilton so much better. The flaws with the Sheraton are:||- Long Check-Ins and Check-Outs||- Many stations not staffed, one occasion I waited 5 minutes at Chinese restaurant reception, but nobody showed up||- Used up interior in lobby and elevator area, nobody taking care of it||- Smoking on the elevators tolerated ||||Sheraton staff is not trained very well and this has a big impact on the atmosphere. Already when entering the hotel it is clear that something is not correct. And unfortunately this is the case every time I come here, and every time I regret I could not go...