上海颖奕皇冠假日酒店 — Hotel in Shanghai

We checked it, nobody greeted us, nobody offered to take our bars or help with our bags. Go to out room there are sunflower seeds that someone had soit out all over the hallway floor (ok maybe this just happend. 24 hours later still there. Also a pile of them in front of our door. Room was nice but temperature set at 25 degrees celsius. Tried to change it, it wouldn't change. Called the front desk, they said they will send someone. 30-40 min later. Nobody came. It was a Monday night, very few people at the hotel. Called again 15 minutes later guy came in and said 25 is as low as it can go for the entire floor. So we waited an hour for that? He said he could bring a fan. Ok thanks. 40 minutes later no fan. Called again 15 minutes later they brought and outdoor fan. I plugged it in it sounded like a jet engine next to my head, no thanks, I will just sleep hot.||||The main we reason we stayed at this hotel was it was 5 starts and had a pool, a sauna, steam room, and a gym. Gym and pool were fine.||||Sauna and steam room were a joke. The doors on both were not air tight. How stupid can you be. A 5 star hotel with a sauna and steam room with a glass door and metal hinge like (common design in China) so the air can escape. So neither the sauna nor steam room get hot. I barely was sweating after 20 minutes in the sauna. I asked them to turn up the temperature.||||This place is an embarrassment to 5 star hotel and to the Crowne Plaza brand. I never leave reviews but after this garbage experience I had to. If it was a 3 star hotel I would have been satisfied...maybe. Rip the 5 stars of the side...

Reserved six nights but checked out after two and changed hotels. I have been to Shanghai several times and this was my third time this year, but every time I have been to a different district in Shanghai. The Crowne Plaza is a beautiful property with very large and well appointed rooms. The price is very reasonable, especially with my company rate. Almost everyone spoke English, what is unusual outside the Pudong and most touristy of areas. I was dissappointed with the WiFi, which is slow and spotty. That is same across all of China, but I expected more from the Crowne Plaza. The breakfast was incredible, with probably the most extensive selection of items of almost any breakfast buffet I have been too anywhere in the world, and they charge $28 for it. Dissappointed that breakfast was not included free as a membership perk, and too much food and $ for me to eat there everyday for breakfast. The major reason I left all this is because of the cost of food in the hotel and the complete lack of options off the property. The hotel is a great place to vacation, have a wedding or event, or to get away for the weekend, but to work it is too remote. I walked almost two miles before I found a place to eat dinner outside the hotel, and the hotel dinners are expensive and big productions. I just want a light, fast, dinner...

Sept 23. Day 1: After travelling,tired , sleepy tried to sleep in comfortable bed and found something cowling on upper legs. Fund a bug of 1 inch length in the centre of the bed below duvet at midnight. Just imagine how the rest of the night would have been!!! Guest manager and other staff was informed but they can not do anything except showing regret.

Sept 24 day 2: After finishing disastrous meeting with customer needed support from HQ in Canada and wi-fi in the room slow down. On complaining I was informed that I can not use two devices (Phone and Laptop) on internet in this room. Finally room was changed.

Sept 25 Day 3: In the morning informed room staff to collect my laundry which is bundled in laundry bag. At 10.00 am in the middle of very important meeting my wife form Canada calls me up informing that hotel staff is trying searching. What is going on? When I call back hotel guest manager asking me whether I need my laundry back same day or tomorrow? Imagine the embarrassment and and frustration!!!

Do I need to give any rating or any further comment after...