citizenM Shanghai HongQiao — Hotel in Shanghai

The concept that got lost in translation

The place is really hard to find. Its is hidden on a shopping mall car park. Its missold as a convenient location for Honqiao railway station but its not the case. Its around 12 minute walk to the metro station and then you have to change trains as theres not direct ones to the station. The journey will take you around 40 minutes. Its better to be on a nicer area like Shanghai library or even more central on the line 10 and your journey to the station will be as long.

The rooms are very tiny, Which im happy if I’m located on a compacted pretty European capital but not here. The bed and cleaning are good. The designer furniture and deco are attractive but very formulated and overdone.

Theres a nice Bar/ lounge area. Expect to pay London prices for a drink and the food is completely unacceptable to any standards. I couldn’t eat the chicken with mash potato. Even the waiter recognised that the food is bad arguing that they don’t have a proper kitchen. DO NOT ORDER FOOD HERE.

I had been to CitizenM on other locations and I was really happy when I heard there’s one in Shanghai where I travel often with work. Unfortunately I’m very dissapointed this time.

Im still at the hotel for 8 more nights. If there are any managers looking a this message please contact me. Im happy to leave if I get a...

The decor was unique, very vibrant and fresh. There were great spaces for sitting down to chill, or work or network . Although the hotel was busy it didn't seem like it and I enjoyed the ambience.

The room was nicely set up, it was not large but very functional. The smart tv and ipad in the room allowed streaming but i did not have the time or opportunity to try it out. Wifi was easy to connect to and signal was strong. The basic amenities were offered in the room. Only thing missing was coffee and tea making setup but the lobby and lounge provided a better setup for that.

Staff were friendly and professional, when they made a mistake they tried to rectify it. The ability to pay a small fee to check in early was very useful. My flight arrived early and i was able to check in 6 hours earlier than normal.

Breakfast was a small spread with basic necessities. Western and Asian items were offered, nice coffee and fresh yogurt and pastries, congee, eggs and so on.

Overall I would certainly come back or consider another Citizen M hotel elsewhere. Only one setback was the location being in a relatively new complex was a bit challenging for drivers to find. Also access to mall next door was complicated however one of the staff walked with me to show the way. Then it was fine as the mall is also connected to the...

Part of the wider network of Citizen M hotels - which i knew nothing about before this visit - and now would like to try them out! The automatic check in is new and i think would work well with experienced Citizen M customers. ||||The hotel is fun and very different - a mixture of do it yourself, funky decor and pod style living. The bed was very comfortable and there are extra pillows under the bed. The shower was hot and strong and the WiFi acceptable - its always difficult in china as half your usual sites don't work - not the hotel's problem.||||It is next to a big mall which is great fun to wander around and people watch and at the bottom of the mall the second to last station on line 10 - Ziteng road. You must check on Line !0 trains that they are going on this spur and not the one to Hongqiao. ||||I got there late at night 12h00 and the poor taxi driver really battled to find it as it is ON TOP of the center. I think its buillt over the subway line and shunting yard but you have to drive past the back of the shopping center (or in front) and go up ramps and follow signs for hotel - they are hard to see. ||||Price wise paid RMB430 a night B and B which is not bad at all for what you get. Coffee was RMB20 - way cheaper than Starbucks...