Garden View Hotel — Hotel in Shanghai

I'm surprised to read the negative reviews on this hotel as our 2 night stay at this hotel was perfect and by far the best hotel we stayed in on our tour of China. ||The Garden View Hotel was previously the Holiday Inn and the grandular especially the foyer and size certainly shows. Our room 315 was modern, large, clean, comfortable with all the amenities you would expect and the bedding was great. We slept soundly on both nights and the hotel was certainly not a ghost town as stated in a previous review as there are at least 3 tour buses staying there. ||We did have a slight problem of not having a refrigerator in our room and when i mentioned this to our tour guide he immediately notified the duty manager who spoke perfect english and personally arranged one for us which they did. He stated they were replacing the mini bar fridges and had not done so for our room.||We were not able to get the English channels on our TV I made a call to reception and again spoke to the duty manager who immediately looked into the problem however it was an external problem with their internet provider and he came up personally to inform us that it would not be fix that evening and apologised. You can't get any better service than that even in Australia.||We had our evening meals at the hotel and were lucky enough to get a very nice young man to service us who could speak some english and had no problems at all ordering our meals.||Yes the location is out of town that is because it is very close to the airpot 15mins so that is why the tour companies use this hotel, however the area is so quiet at night as all the offices in the area are closed.||There is a small supermarket to the left of the hotel as you exit which sell most goods and some food and also has a liquor department which is very convenient indeed.||So if you are going to stay at this hotel please keep an open mind because not all travellers have the same experience and we have stayed in many hotels around the world. Our stay was perfect so thank you to all at the...

1- This hotel is in the middle of nowhere. Despite detailed directions on the website, and the religious use of a GPS (which I monitored) the taxi was unable to find it ! We needed to urgently go out at night to buy a phone and we had problem getting a taxi to come to us. Eventually a foreign guest who had a car took us in his car (much to my embarrassment but appreciative of his kindness), and dropped us off in the nearest town which consists of less than 50 shops. It is a village,||||2- Front office staff speak ZERO English. Three staff and a manager did not know the word TRAIN. I had to say COOO COOOO PITIka pitika pitika before they realized we have to go Shanghai Train station. I needed extra towels and gave up!||||3- They sell the room for two people (I paid US$84!) and suddenly the price went to US$ 97.||||4- After checking in I am told they only give one breakfast. The seconf dperson has to buy it separately which comes to above US$ 16. Oh I hate dishonesty!||||5- The entire marble-paved floor of the bathroom and corridors until the room is wet with condensation and slippery. ||||6- The water also leaks out from under the shower door no matter how well we took care.||||7- There is very visible thick black mold that has formed around the toilet base. ||||8- Lights do not work in the room.||||9- The heating/airconditioning system cannot be adjusted. We left the window open to warm up the room.||||10- The hotel is empty of people and looks like a ghost town,.||||Few good points: the bed is good. If you love marble, this is the place to see it. There is marble on the floor and the wall of the public toilets. The staff were not rude, at least. ||||After one night,...

I’ve been to hotels all over the world with various standards of service and cleanliness, but this was by far the worst one. Our hotel room had random wet spots on the floor, half of the plugs did not work (probably because of the wet spots - also the tv wasn’t plugged in because of this), the hallways have mold all over the walls, the hotel staff tried to ask for more money for various random things because we were obviously not Chinese and they thought we might fall into their traps, plates were super dirty at breakfast, no one in the hotel speaks English (which I can’t demand because this is China but come on, you work at a hotel near an international airport???),.. etc. Then you get to the “amazing” fitness centre where the changing rooms smell like dirty restrooms. Also the swimming pool looks nothing like the pictures but I think you might have concluded that yourself by now. Additionally, several people were filming us INSIDE of the swimming pool and were following us around wherever we went. Overall horrible experience. I guess the only positive thing is that it’s only 15km from the airport and that the food at...