Holiday Inn Express Shanghai Jinsha — Hotel in Shanghai

This was my worst experiance at any IHG hotel yet. The staff generally don't speak English except for one or two. I had an incident with the front desk as I checked and inform them that I will be staying for 6 nights wh generally don't speak English except for one or two. I had an incident with the front desk as I checked and inform them that I will be and I would like to pay for 3 nights and redeem points for the other 3. The front desk employee confirm to me that my request was understood and she will book the room for my entire staty. I was surprised after two nights when I came back late that my room key was not working. When I checked with the front desk they told me that my booking was for 2 nights only!! As the other front desk employee didn't understand much English she probably didn't understand what I said at all!!!!! So I explained the whole thing again and they promised to amend my booking to my request. This situation and seen kept repeating itself for the following 3 nights where my roomkey stops working and I have to go again to front desk explain the same story every night, getting promised to fix the situation without any real action taken. I have spoked several times with the hotel manager and all what I got is unsatisfactory service. What was even more shocking is that when I checked out I was charged 6 nights, no rewards points redeemed and even worst they charged me with a higher rate than the rate I booked with as they say the hotel was fully occupied and I am being charged with the highest rate!!!!! I told the hotel manager than if I knew that this was going to be the way I am treated and the way I am charged, i would have chosen another hotel from the many IHG hotels in Shanghai or any other hotel for that matter. As a gold ambassador I rate this stay as extremely poor and extremely unsatisfied. I also add that I have never been not recognized or greeted anywhere around the world as a gold ambassador except at...

This is my 2nd time in a year stayed in this hotel mainly because it's close to my parents' house. The metro line 13 just opened a station next to the hotel. My room 817 is face the two major streets' junction and was very noisy day and night even with all windows closed. The room was clean and comfort, yet the bathroom towels were dis-colored and some were worn-out. The breakfast was simple but good enough for me. I had an non-smoking room and still can smell the smoke due to the property has all the smoking rooms on the upper floors and shared the same vents.( As I told by the front desk staff members) I encountered an unpleasant experience on the 2nd night. Here is what happened: Upon check-in on the 1st night, I gave 800RMB as a deposit of total of 2278 RMB of 5 days' staying. I told the front desk staff that I would give the remaining in later days. On the 2nd night I came back to the room and found I had been locked out. I was very up-set of the situation and demanded to speak to the manager. Mr. Jia, the manager on-duty handled the situation in a very professional way. However, the incident make me wonder, what is the guide line in term of the cash deposit? Means portion payment or total payment up front at the time of check-in? I need someone to clear that for me to avoid any future confusion . And is this the right practice to lock your customer out of the room in both legal and moral standard in terms of " short of the deposit"? BTW, I used my visa credit card to book the room and it should be in...

Basically, I like this hotel very much except some little minor issues, if can be improved, it will be an added "PLUS" to the grading.

During my 5 nights stay, each time a housekeeper who keep my room, each time have different style. For example, sometime, they don't display a new toothbrush, or another they don't replace a sanity bag, etc...

If possible, they should have a standard display of the amenties, excluding those being used. So that in any event, we need to use a new one, it's easily available.

Secondly, the room air-cond is being preset to a certain temperature due to winter period. Although there are wind from the outlet, but to me who is from a tropical climate country, felt it's very stuffy, feel very uncomfortable staying in the room. The temperature outside the corridor is perfect when I open my door to have some fresh air in, but I cant leave it open through out, it'll be very funny. I suggest it should be set to normal over the year, as each guest will set to their comfortable temperature in their own room, therefore, this service is cater for all guess all around the world, which should be the way and not base on some other reasons.

Lastly, the noise from the air-cond outlet in my room was very noisy #rattling and vibration sound# as it has disturb my sleep.

Above is just my feedback for improvement to make it better as a continuous improvement. And hope in my next visit, the above will be improved as overall it's still a nice...