Hyatt Place Shanghai New Hongqiao — Hotel in Shanghai

Worst hotel in Hongqiao: bad location, faraway from metro and bus stations. The building is very old and shabby, the entrance looks like an abandoned shelter. Rooms are not well ventilated, their air-con is central controlled, so you cannot control on your own. One side of the building is facing the roads(noisy), the other side is very hot in summer. So do your best to avoid staying here. Breakfast is also very limited, worse than other competitors. The food tastes bad. Front desk, one of the lady was not...

I just went downstairs and told the front desk that the 9th floor is full of cigarette smoke and the odor has entered into my room! Unfortunately the front desk doesn’t seems care at all instead he replied like a robot “ok, I’ll send housekeeping to check.” and that’s it! It still smells like cigarettes in my room!!!!

As a severe asthma patient I honestly can’t deal with this kind of environment and the staff here doesn’t want to help!

I definitely do not recommend this particular location...

PARENTS/FAMILIES STAY AWAY!! The hotel has the ability to be great for their location and area, but unfortunately their AC didn’t work at all, even during spring the heat was terrible, we were not able to sleep. Then to add on to the heat people were smoking and the smell from the AC was terrible and all our clothes smell like smoke from just from one night. Really disappointing since there were so many children...