Renaissance Shanghai Caohejing Hotel — Hotel in Shanghai

Booked with my wife name on reservation with a confirmed night award upgrade certificate on one of the suite with lounge access, due to my flight cancellation I could not make it to the property for the 2 night stay. We completely understand the fact they're not able extend my Titanium benefit to guests on reservation . But the on site manager Natalie Zhou insisted on refusing the lounge access which should already be part of the suite room rate that we've paid for and confirmed from the certificate , this absolutely nothing has nothing to do with Titanium benefit. When we requested a housekeeping at night , the housekeeper on scene made unnecessary remark while requesting to make the bed she proceeded smirked on her face and said " why bother , you're going to sleep on it anyways for the night" outright in my wife's face. This is just absolutely horror for them to say this. Worst of all , during the check out , the manager Natalie Zhou cancelled my stay and moved / charges stay to my wife account , without my consent . I have booked and confirmed the room , I would think the account holder deserves the right to earn the stay credit and not to just cancelled the stay. We've stayed many marriott properties in China, this by far is the worst. The onsite manger contiunusly requesting that I need to call in while I stranded on remote destionation with cancelled flight. Just to be clear, before the arrival I have chatted the property numerious time that I have told them my wife will be checking in , and gave them the heads up prior to confirm her name both in english and chinese name on the reservation and not just...

Booked with my wife name on reservation with a confirmed night award upgrade certificate on one of the suite with lounge access, due to my flight cancellation I could not make it to the property for the 2 night stay. We completely understand the fact they're not able extend my Titanium benefit to guests on reservation . But the on site manager Natalie Zhou insisted on refusing the lounge access which should already be part of the suite room rate that we've paid for and confirmed from the certificate , this absolutely nothing has nothing to do with Titanium benefit. When we requested a housekeeping at night , the housekeeper on scene made unnecessary remark while requesting to make the bed she proceeded smirked on her face and said " why bother , you're going to sleep on it anyways for the night" outright in my wife's face. This is just absolutely horror for them to say this. Worst of all , during the check out , the manager Natalie Zhou cancelled my stay and moved / charges stay to my wife account , without my consent . I have booked and confirmed the room , I would think the account holder deserves the right to earn the stay credit and not to just cancelled the stay. We've stayed many marriott properties in China, this by far is the worst. The onsite manger contiunusly requesting that I need to call in while I stranded on remote destionation with cancelled flight. Just to be clear, before the arrival I have chatted the property numerious time that I have told them my wife will be checking in , and gave them the heads up prior to confirm her name both in english and chinese name on the reservation and not just...

Here's a review for the Renaissance Shanghai Caohejing Hotel:

I recently stayed at the Renaissance Shanghai Caohejing Hotel and had a wonderful experience. The hotel offers a variety of dining options, including a Korean restaurant that is truly exceptional. While the vegetarian options were somewhat limited, the staff was more than willing to accommodate special requests and prepare delicious vegetarian dishes upon request.

The breakfast buffet served in another restaurant on level 1 was outstanding. The hotel also has a dedicated bar, although slightly on the expensive side, it offers a great selection of drinks.

One of the highlights of the hotel is its cleanliness and the pleasantness of the staff. The employees were not only friendly but also very helpful. The rooms were clean and well-equipped with all the necessary amenities for both business and family trips.

The hotel's location is another plus point, as it is only a few minutes' walk from Stellantis. There is also a small mall nearby, which, while not offering much in terms of shopping, is interesting to explore. However, if you're looking for a wider range of shopping options, there are larger malls in the city.

Overall, my stay at the Renaissance Shanghai Caohejing Hotel was delightful, thanks to its excellent dining options, cleanliness, helpful staff, and...