Shanghai Jiading Sheraton Hotel — Hotel in Shanghai

We stayed here for six nights as part of a school event. The rooms are relatively spacious, but quite old. A renovation is needed. ||The buffet is only served on weekends (although limited A La Carte is also available) and the breakfast buffet is average quality. There are also Chinese and Japanese restaurants in the hotel. However, food takes forever to arrive at every one of them, including room service. We decided to go to the A La Carte restaurant one night, since it was empty. Upon entering we were told that the food would take 45 minutes. It took longer than an hour for below average food, which was pricey. Next night we decided to go the Chinese restaurant and staff also said the food would take at least 30 minutes. We asked why this was always the case and they said “we only have 3 chefs in this hotel”. Considering the hotel has 25 floors, this was a shock to us and it showed a fundamental problem with the service. ||There is also a major issue with booking. We are a family of 3 and so asked for a queen bed and an extra bed. When we checked in, the staff reconfirmed this. We entered our room and only found 1 queen bed. Upon calling reception, we were told that the room was for 2 people and that they have no available extra beds. They also said that since we booked through Booking.com, it was their issue and not the hotel’s. This really showed a complete lack of empathy by the hotel management on an issue that they are responsible to resolve with Booking.com.||This hotel is very far from the city center and is not an ideal place to stay, if you are a tourist. There is a Starbucks within the hotel which is very convenient. There is also a nearby mall (walking distance) which has many restaurants that are far better than the hotel’s.||Overall, I strongly do not recommend staying at this hotel, unless you are in Shanghai for a specific...

We stayed here for six nights as part of a school event. The rooms are relatively spacious, but quite old. A renovation is needed. ||The buffet is only served on weekends (although limited A La Carte is also available) and the breakfast buffet is average quality. There are also Chinese and Japanese restaurants in the hotel. However, food takes forever to arrive at every one of them, including room service. We decided to go to the A La Carte restaurant one night, since it was empty. Upon entering we were told that the food would take 45 minutes. It took longer than an hour for below average food, which was pricey. Next night we decided to go the Chinese restaurant and staff also said the food would take at least 30 minutes. We asked why this was always the case and they said “we only have 3 chefs in this hotel”. Considering the hotel has 25 floors, this was a shock to us and it showed a fundamental problem with the service. ||There is also a major issue with booking. We are a family of 3 and so asked for a queen bed and an extra bed. When we checked in, the staff reconfirmed this. We entered our room and only found 1 queen bed. Upon calling reception, we were told that the room was for 2 people and that they have no available extra beds. They also said that since we booked through Booking.com, it was their issue and not the hotel’s. This really showed a complete lack of empathy by the hotel management on an issue that they are responsible to resolve with Booking.com.||This hotel is very far from the city center and is not an ideal place to stay, if you are a tourist. There is a Starbucks within the hotel which is very convenient. There is also a nearby mall (walking distance) which has many restaurants that are far better than the hotel’s.||Overall, I strongly do not recommend staying at this hotel, unless you are in Shanghai for a specific...

We were in Shanghai for a total of 2.5 weeks but checked in and out of Sheraton Jiading as we were travelling around to Suzhou and Hangzhou on mini trips but made Jiading our main hub. We made a reservation on Oct 25 for Oct 29-Oct 31 but when we were checking in on Oct 29, our reservation had disappeared miraculously. Luckily we were able to make a reservation on the spot and there were available rooms.

I enjoyed the facilities at the Sheraton - I used the gym quite frequently. I did not know about the swim cap requirement prior to my arrival so I was denied access to the pool. The sauna and hot tub were not functional during our stay (from what I understood, this was a routine thing?) Other than the front desk, very few staff (restaurant staff included) spoke English, so that made things slightly more difficult but we managed pretty well overall. The concierge and front desk staff were great and super friendly.

The food at the Yue restaurant was really good. We also had the lunch buffet at Feast once and that was alright, altho a bit pricey for what it is.

The rooms were nice, big and comfortable - consistent with what we would expect from a Sheraton room. The location of the hotel is somewhat convenient, being a 1km walk from the terminus metro station of North Jiading. Getting into the heart of Shanghai via metro would take about an hour. Walking just over 1km in a different direction would be the cute area of Zhouqiao Old Street, full of shops and...