Conrad Shenyang — Hotel in Shenyang City

I thoroughly enjoyed my second stay at the Conrad Shenyang, despite a few very minor frictions along the way.||The facilities and vista were stunning as usual. This trip was to celebrate my mum's birthday, the experience was made even more special with an aerial view of the neighborhood where I spent my childhood before migrating and a delicious cake thoughtfully prepared by the Conrad Shenyang team during turn down — thank you for this lovely gesture!||Special thanks to Jacky for promptly organising a full-day limousine, also to Mu from the Concierge for warmly welcoming us back in the evening and personally delivering our bag to the room without prompting.||The executive lounge was peaceful as usual. A special thanks to Luna for remembering my drink choice and to Choris for ensuring a seamless and efficient checkout experience.||Breakfast was enjoyable too. I was pleasantly surprised to see more Shenyang local specialties on the spread compared to my last visit (if memory serves me right). A big thank you to Lisa and the Archive restaurant team for their attentiveness, even during a busy weekend service.||The same warm hospitality was also extended by Zhang Dan and Yu Cui from housekeeping. Thank you for the kind small talks, assistance, and for taking photos for us.||That said, there was a minor hiccup during check-in when I requested to be put on "no-post" (though probably not the exact term used in Hilton’s property management system). A team member insisted on holding a deposit despite my explanation that I only had debit cards with me (and the refund process would be lengthy as compared to a pre-authorisation held on Credit Cards). Though she eventually relented. For comparison, I've had seamless experiences at multiple Rosewood properties, where such requests are handled without question. A better alternative could be to inform guests that they will not be able to post any charges to the room, any incidental purchases would need to be paid on the spot, while still saving debit card details on file for any unforeseen incidental expenses. Not sure about cards issued in mainland China but this approach would work for international cards, which can typically be charged without the physical card present.||Nevertheless, I deeply appreciated the early check-in and late check-out graciously extended by the Front Office team, especially given the high occupancy over the weekend based on my observations. All other interaction with the Front Office team was pleasant and professional.||Thank you Conrad Shenyang team for making our...

Good experience overall; appreciate the warm hospitality from everyone, from concierge to front office, housekeeping to restaurant and executive lounge. Also loved the stunning bird's eye view of Shenyang and the cozy night view in the evening!!|Only one slight disappointment: the hotel doesn't have any international sockets (albeit being an international brand - not sure if that's the norm in China though). Plus-point was when the call centre staff took initiative to send their concierge member to buy an adapter for me when I called them and was told that they didn't have any adapters available in the hotel at that point in time to lend me.||Really appreciated their initiative. Though the concierge member brought the wrong type of adapter (China to UK instead UK to China|- thought that should be at least commonsensical for someone working in an international brand); and he was slightly unpleasant to deal with when he demanded for payment for the adaptor even though the wrong type was bought. He was also hesitant to escalate the issue to the duty manager at first because the adapter was brought using “his own money” until I really insisted that he’s still a pet of the hotel and the issue should be escalated to someone capable of handling the issue.||Duty manager resolved the issue seamlessly, took the initiative to bring the correct type of adapter from their office and sent all the way to my room - again appreciate it.|Overall, great environment and professional but warm hospitality. All other concierge members were also extremely helpful! Jacky also took initiative to send me a GPS location of the nearby police post when I needed to settle some...

Great experience; appreciate the warm hospitality from everyone, from concierge to front office, housekeeping to restaurant and lounge. Also loved the stunning bird’s eye view of Shenyang and the cozy night view in the evening!!Only one slight disappointment: the hotel doesn’t have any international sockets (albeit being an international brand - not sure if that’s the norm in China though). Plus-point was when the call centre staff took the initiative to send their concierge member to buy an adapter for me when I called them and was told that they didn’t have any adapters available in the hotel at that point in time to lend me. Really appreciated the initiative. Though the concierge member brought the wrong type of adapter (China to UK instead UK to China - thought that should be at least commonsensical for someone working in an international brand); and he was slightly unpleasant to deal with when he demanded for payment for the adaptor even though the wrong type was bought. He was also hesitant to escalate the issue to the duty manager at first until I really insisted.Duty manager resolved the issue seamlessly, took the initiative to bring one from their office and sent all the way to my room - again appreciate it.Overall, great environment and professional but warm hospitality. All other concierge members were also extremely helpful! Jacky also took initiative to send me a GPS location of the nearby police post when I needed to settle some...