Crowne Plaza Shenyang Parkview — Hotel in Shenyang City

Checked in on Thursday and within 3 days have changed 4 different rooms. One room had a broken door lock but that didn't seem to phase hotel staff. The other rooms were sitting on 28 degrees with a window open and portable fan working. Temperature of rooms have been disgustingly hot causing me to have headaches. Room temperature is set and can't be changed. I asked for a cooler room several times and struggled to get one. Eventually settled with a room that had a temperature of 24. I have had more then 16 staff stay in this hotel in the last 4 weeks and 95% have reported back that the room temperature was unbearable. Its time to change hotels as Crowne is no longer interested in customer satisfaction. All staff rooms were booked as "Non Smoking" but again it didn't phase Crowne to place staff in smoking rooms!!! Its even more disappointing when they lie and tell you its non smoking when it clearly is not. One room I was changed to was on level 10 and they claimed it was non smoking yet it stunk of cigarettes and had an ash tray!!! Go figure. Whilst staff are pleasant its not acceptable that a hotel that caters for internationals not have people who speak and understand english. Duty managers in particular should have proficiency english skills. |The bar: has a list of cocktails yet at least 5 or more on the list can't be ordered because they tell you they have run out of cranberry juice... For godsake Tesco is down the road! I asked for several cocktails in Sept '17 and was told out of cranberry juice, back now 7 months later and funny enough out of cranberry juice. How about you just update your menu and stop playing games with customers. |Smoking: I understand that China is behind with smoking regulations but something needs to be done. ||Have stayed in this hotel for years but I think the time has come for change. Standards have dropped dramatically and hotel management don't seem to care. |This is how they treat long term IHG members so imagine how others...

I am currently staying in crown plaze shenyang parkview room 4127. I just checked-in for over two hrs now but i had the worse experience so far. ||1. Its too warm in the room n the people here told me aircon is not working from 3-6am? I felt dizzy and hot in the room and wait for around 30 mins still got no Solutions from the team in here and ask me wait and see. ||Then they Offer me another room with 2 beds and tht room have terrible loud noise of the air con tht is not working. ||15 mins later again they offer me the third room with no air con but at least a not so good working weak fan. When i go shower, there is loads of someone hair in the pipe and over the small shower head which is extremely disgusting. The big shower head not working so i have no choice. ||I also found rubbish tht obviously not by me in the trash. ||And i am very upset about paying even more expensive in hotels.com then booking through their webite here just now. Doesnt make any sense and people respond are slow. I had been staying in china different hotels but this is absolutely the worse. Flight had been delay for 6 hrs and this is wht i got after i paid 2500 rmb gor...

i have just returned. ||i have 8 complaints which i have sent to the General Manager, awaiting a reply. ||here are some of those issues||room - hot, never under 24.5||room - badly painted, in fact poor quality job, ceiling not finished||medical - i needed a doctor and was flatly told by reception "NO"||porter - useless, my coat fell outside, he just looked at it||internet - i think i signed in 1368 times in 3 days||breakfast - boring, and very little english to allow me to get bacon that was not like cardboard.||||the positives!||Kiki in the restaurant-fantastic. a great supervisor and got staff ... working.||housekeeper on level 7 deserves "employee of the year" when i was ill she arranged water and porridge, and suggested through broken english i go to Hospital. a shame the remaining staff don't...