Holiday Inn Express Shenyang Golden Corridor — Hotel in Shenyang City

Smokers hotel. If you don't want to be barraged with smokers, don't stay there. I booked a no-smoking room. The hotel put me in a smoking room. I asked to be moved. They moved me to the non-smoking second floor --- overlooking the heavy machinery and construction outside -- which also blocked the entrance to the hotel. I could not hear my friend standing next to me in the room over the noise. I asked to be moved again. They said they only had a few non-smoking rooms and they all overlooked the street construction. I asked for a room that might have been empty for a couple of days - not occupied by a smoker. It still smelled of stale smoke, but was better than the first one. I did not sleep well. ||||The next morning, the walls were vibrating from a loud pounding. The adjoining building was also under construction. The hotel had provided no notice in advance and no notice on check-in that there was going to be building-shaking noise. ||||I asked once more if there were any rooms that were quiet. They moved me to another room that they "guaranteed" was quiet. Maybe... not. ||||That afternoon I went out. When I came back, there were three men in the lobby, smoking. This is a violation of local regulations (and there are plenty of placards stating so) -- no smoking in common areas --- effective May 1, 2011. Yet the hotel did nothing, and when one of the men started to get on the elevator with his lit cigarette, the hotel again did nothing. In fact, they laughed at me when I objected to the smoker. ||||The next morning the walls were shaking again. I had planned to do some laundry - one of the reasons I chose this hotel is they have a self-service laundry. So I bought my laundry coins. I planned to check out as soon as I finished. ||||But there was one more insult the hotel had for me. The machine did not register 45 minutes drying time for my second load as it had for the first load. The second one was only 15 minutes. I called the front desk. They sent the worst non-service person ever. She only wanted to argue about the situation, claiming she did not understand what the problem was. I had explained it to her (in the local language) five times and was becoming really annoyed when another hotel employee came in -- her manager maybe. She started discussing the problem with him... so yes, clearly she understood. I was outraged. I told her to stop wasting my time and either use her key-card to add 30 minutes to my time or get me another coin. Finally, after another 10 minutes, she went to get a coin. ||||I took my clothes as soon as they were dry enough to pack and checked out of the hotel. ||||The "free" night they promised me for all the room changes disappeared. Then, they tried to hand me a receipt showing I had paid nothing when in fact, they had just charged my credit card. I had to ask for a proper receipt showing I had paid in full. ||||With the construction, the room changes, the smokers, and the arguments from the hotel staff, my business trip was ruined. I got almost nothing done. I will never ever stay at that hotel for any...

A business colleague and I shared a Superior room with two twin beds (these rooms are also available with a single larger bed). The beds were comfortable and the comforter pillows were amazing. We had plenty of electric outlets, a good thing since we're both on CPAP machines. Internet access in our room was reliable and fast. Although we did not see non-smoking rooms available during the online reservation process, they were offered at check in so that was a relief. Make sure you're OK with translucent glass bathroom walls--I took a little ribbing for that. Sadly, the air conditioning was inefficient during the day and seemed to switch it off entirely overnight. During our June 2017 stay we could usually get the temperature down to about 77F before going to sleep, but it was always 80F when we woke up in the mornings.||||The included breakfast buffet was nice. A good variety of Asian and Western offerings; I enjoyed fried eggs with sausage (a sweet Asian style) and fried rice most mornings along with some fruit and yogurt, but also saw noodles, vegetables, congee, and some sort of noodle soup bar, along with steamed rice buns and others. There was a delicious fruit tea I hadn't been familiar with before.||||The hotel staff were responsive and helpful. Most didn't speak much English, but they'd always find someone who did very quickly. They all had a clear desire...

Mixing business with pleasure, my experience with this particular Holiday Inn was most enjoyable. Overall experience was excellent but vey surprised with the Wi-Fi strong connection which made it easier for business connections. The room was extremely clean, comfortable and cozy, extremely quiet and no noticeable sounds from any outside areas, inside or outside the hotel. The food selections at breakfast was varied with. Multiple choices in many different areas of drink, vegetables, fruits and dairy products. Overall experience was excellent with very professional and courteous service. We left some internet wiring in our room and noticed it was missing when we returned home. Contacted the hotel and received the items in the parcel post early the...