Renaissance Shenyang West Hotel — Hotel in Shenyang City

I have been visiting this hotel several times and i was always very satisfied in the past. The last two visits very disappointing from every part of the hotel. Checkin extremely slow and very unprofessional. I wasted more than half an hour to check in. Room not finished at 6pm, i have never seen this in any hotel around the world. The offered room extremely bad air quality, no aircon working, had to ask for additional fan. For marriott members, no lounge existing, 90rmb offered in restaurant as compensation, every single rmb above must be paid. “Happy Hour” offered if drinks are available, bottles empty and information with we are very sorry everything finished. At swimming pool the life guard ken just playing and attacking guests. For Marriott members definitely a no go place, is a chinese hotel.|The only person to talk is Alisa and i feel sorry for her but she has no time to take care for Marriott members which would be her job.|All in all, there are other marriott hotels in Shenyang. Perhaps...

I have been visiting this hotel several times and i was always very satisfied in the past. The last two visits very disappointing from every part of the hotel. Checkin extremely slow and very unprofessional. I wasted more than half an hour to check in. Room not finished at 6pm, i have never seen this in any hotel around the world. The offered room extremely bad air quality, no aircon working, had to ask for additional fan. For marriott members, no lounge existing, 90rmb offered in restaurant as compensation, every single rmb above must be paid. “Happy Hour” offered if drinks are available, bottles empty and information with we are very sorry everything finished. At swimming pool the life guard ken just playing and attacking guests. For Marriott members definitely a no go place, is a chinese hotel.|The only person to talk is Alisa and i feel sorry for her but she has no time to take care for Marriott members which would be her job.|All in all, there are other marriott hotels in Shenyang. Perhaps...

The Renaissance Shenyang West Hotel is an outstanding choice for travelers seeking a modern and luxurious stay. The rooms are beautifully designed, spacious, and spotlessly clean, providing a comfortable and relaxing environment. The staff is incredibly professional and accommodating, always going above beyond to ensure a pleasant experience. With a great indoor pool and a well-equipped gym, the amenities are excellent. The breakfast buffet is also top-notch, offering a wide variety of delicious options to start your day. I would highly recommend this hotel for its exceptional service...