Fairfield By Marriott Shenzhen Bao'An — Hotel in Shenzhen

Location - The hotel is located in an old industrial town, surrounded by factories. The area is far from picturesque, with the constant noise and unsightly views of industrial activity. This is not a suitable location for anyone seeking a peaceful or aesthetically pleasing environment. However, the opening of the new shopping mall should be a welcome relief for future travelers looking for something decent to eat, providing a much-needed option in an otherwise dismal location.Cleaniness -The rooms were decently clean, and common areas were well-kept and tidy. Housekeeping did a commendable job ensuring a clean and comfortable stay. Much improvements could be made in a few areas, but overall, the cleanliness was acceptable for a New hotel.Service - The overall service was great, with a special shout-out to Nini, Jensen, and Tom for their exceptional A+++++ service. Their attentiveness, professionalism, and genuinely friendly attitude made a significant difference, turning my otherwise nightmarish stay into a more manageable experience. Facilities - I booked this hotel expecting the high standards associated with the Marriott brand. While I was excited about a room on the 28th floor of a new glass building, promising fantastic views, the reality was disappointing. The glass facade surrounding the room caused it to become unbearably hot, despite setting the A/C to 18 degrees Celsius and blasting it at full speed. This issue suggests a significant oversight from management during the renovation process.One of the most frustrating aspects of my stay was the bathroom shower. Firstly, the water pressure was so low that it barely provided a decent, clean shower experience! Despite changing rooms three times, the water pressure remained the same. The hotel’s engineering department’s excuse that the water pressure set to Marriott’s “specifications” was deeply disappointing and unacceptable. I've stayed in hundreds of hotel in over 39 countries and have never heard such a ridiculous excuse!Secondly, the marble bench intended for guests to sit and enjoy a spa-like rain shower was poorly designed and excessively small as shown in the photos. I bruised my back so badly on the sharp steel handle when standing up that I alomost slipped on the wet floor ! I wish this had happened in the US so that I could have sued Marriott. Even after such a horrific experience in a supposedly world-class hotel brand, the management did not offer anything to compensate for the inconvenience and discomfort caused. Never staying in this hotel...

Hotel is new and clean. We visited on a Saturday and our booking is inclusive of a buffet dinner at the adjacent shopping mall. Upon check in the front desk helps us make dinner booking at the restaurant. However, upon arrival at the restaurant (NOT managed by hotel) 10 minutes before booking, the staff refused to honor our booking and claimed it's a busy evening, the restaurant supervisor called the hotel supervisor and informed them the decision. Estimate waiting time was around 90 minutes. We negotiated but the restaurant was rude and gave a I don't care attitude, as if we are begging for food. (obviously restaurant receive more revenue from direct guests than hotel guests). We had no choice but to wait outside another restaurant which had a shorter queue, and contacted Kelly the hotel staff who assisted us with reservation via WeChat. Kudos to Kelly who was able to work it out and got the restaurant to honor our reservation. If not for her we would have no choice but to give up the buffet dinner and eat elsewhere. The restaurant is greedy and dishonest and it reflected badly on the hotel which is...

I am satisfied with the customer service, vibe, hardware and cleanliness during my stay. The front desk staff is professional, responsive and attentive. They make my stay easier. The self-serviced laundry room is a plus as they don't charge any penny for the usage. The breakfast is above average with many choices. There is a noodle bar where around eight choices are available, which surprised me. For the room, the cleanliness is above average and the hardware is well maintained. Suggestion: For getting into the lift, I would suggest giving a few more seconds before closing the door after someone came out. As an adult, I have to rush into the lift before the door closes. Also, please highly restrict any people smoking in the hotel as it is a major issue especially the smell...