Hilton Garden Inn Shenzhen Bao'an — Hotel in Shenzhen

Do not stay on the 11th floor. I was in Room 1102 and the people upstairs were playing loud music at 3am in the morning, waking me up. Once the music stop, the loud banging was constant. I was waken up several times due to loud banging sounds. The hotel advise me to change my room at 4am. This is so wrong and the make manager who does not speak English did offer no compensation stating that the upstairs labeled as 22nd floor instead of 12th floor is not part of their hotel. I believed this is a common issue for guest who stayed on the 11th floor. Poor management and poor sound controlled. They should installed sound proof...

Comfy room, nice shower, surprisingly good breakfast, much better than most hotels of this class. It several sections: western, Chinese, salad, fruit, breads. There is some variation from day to day. I liked the prawn curry, roast salmon, dragon fruit, and a couple of Chinese fried things which I think contained taro. Their coffee machine made an acceptable latte, and they have some takeaway cups if you want to take a coffee to go. There's also a noodle station, which I haven't tried.

The location is really not as bad as I thought it would be. It is not a hard walk to the train station and there are many restaurants and...

I love HGI’s.. this one is pretty solid but showing wear. Rooms were nicely lit and bathroom was clean and not showing signs of water damage like other hotels in the area. Limited options for TV..as are most hotels in China. ||Bed was comfortable and bedding was soft. Towels showed signs of overuse and should be replaced. Restaurant had lots of options and food quality was pretty good for a HGI. ||Stayed one night on a business trip...so no review of a lengthy stay. For one night, it...