Tangla Hotel Shenzhen — Hotel in Shenzhen

This hotel has potential to actually be a nice place to stay, however the staff are almost completely untrained in hospitality and customer service.

Example. Ordered beer, waiter doesn't bring bottle opener, beer trapped inside for 20 mins. Beer now hot. Ping pong, pool, snooker, etc all cost about 60RMB even for guests. Restaurant etc can not tab food drink etc, must pay for every purchase. And must pay after each round. So if i sit there any drink 2 coffee, 3 beer, one entree and one main, pay after each one. What THE??? If I query a bill or some other irregularity, 3-6 staff surround me until its resolved.

Honestly, I know this is China and has some funny service concepts, but they really need to get a manager in who understands the word CUSTOMER SERVICE and train these people how to do exactly that.

Very...

It’s a great modern hotel with clean rooms in great locality. It’s situated at great location next to very big park with small lakes. Nice pool area with small fitness center which opens at 7 am I wish they open it early. Several shops close by there is big shopping mall just 5 to 10 minutes taxi...

The rooms were clean, and the hotel's attention to detail did not go unnoticed. The delicious breakfast offered a variety of options, and the quality of the food was exceptional. I highly recommend this hotel to anyone looking for a comfortable and...