InterContinental Wanda Shijiazhuang Hotel — Hotel in Shijiazhuang

Stayed with my family and in laws for two nights. We had two rooms on the 17th floor. I have to say I was quite disappointed with this hotel due to the followings:||1) Little recognition on the IHG Spire Ambassador ||2) Load of peoples are smoking in the lobby and lobby bar even prepares the ash tray for people’s easy smoking. It was shocking to see this happen in an Intercom hotel. Smoking should be absolutely prohibited in the hotel like Intecom||3) Staff can be rude. At 9pm one night, I ordered the camomile tea which would make myself easier to fall asleep. However the staff brought me a pot of Earl Grey which does the exact opposite on my sleep. I told the staff that she brought the wrong tea however was told they run out of Camomile tea so they just brought me Earl Grey and think that I should accept this. I was quite annoyed with the this reply and insisted her to change to soda water. I think the way they were handling this was really poor;||4) A lot of people wearing the hotel white slipper in the public areas i.e. lobby , restaurant and etc. I would believe an Intercom should apply a strict dress code||5) Hotel gym was poorly maintained. When I was swimming , I just saw the staff on duty lying down on the sun bed and watching TV from their mobile phone.||6) Housekeeping was really poor. I found a very long hair from the kettle when I was trying to make my tea. When I complained to the front staff, they just said that they would do a cleaning without offering any apologies.||Overall it is very disappointing experience and I do not believe it is up for Intercom standards.The only staff making me feel slightly better are the Wendy Yin, Yuanyuan Jin who served us very well over the...

Stayed with my family and in laws for two nights. We had two rooms on the 17th floor. I have to say I was quite disappointed with this hotel due to the followings:||1) Little recognition on the IHG Spire Ambassador ||2) Load of peoples are smoking in the lobby and lobby bar even prepares the ash tray for people’s easy smoking. It was shocking to see this happen in an Intercom hotel. Smoking should be absolutely prohibited in the hotel like Intecom||3) Staff can be rude. At 9pm one night, I ordered the camomile tea which would make myself easier to fall asleep. However the staff brought me a pot of Earl Grey which does the exact opposite on my sleep. I told the staff that she brought the wrong tea however was told they run out of Camomile tea so they just brought me Earl Grey and think that I should accept this. I was quite annoyed with the this reply and insisted her to change to soda water. I think the way they were handling this was really poor;||4) A lot of people wearing the hotel white slipper in the public areas i.e. lobby , restaurant and etc. I would believe an Intercom should apply a strict dress code||5) Hotel gym was poorly maintained. When I was swimming , I just saw the staff on duty lying down on the sun bed and watching TV from their mobile phone.||6) Housekeeping was really poor. I found a very long hair from the kettle when I was trying to make my tea. When I complained to the front staff, they just said that they would do a cleaning without offering any apologies.||Overall it is very disappointing experience and I do not believe it is up for Intercom standards.The only staff making me feel slightly better are the Wendy Yin, Yuanyuan Jin who served us very well over the...

Arriving on 24-May, airport pick up and check in was no problem. Nice bed and beautifully decorated room, only 1 towel and 1 bottle of shower cream provided even though our reservation stated 2 persons, called concierge and was arranged immediately. Requested for additional 2 bottles of drinking water and delivered immediately. Dinner at the Night Market buffet dinner, variety of food was good and tasty. Good. We were out 25-May for business meeting and return to the hotel with 2 boxes of gift from our suppliers. We requested the concierge to re-pack for us as a check in luggage and it was very professionally done. Thumb up to your concierge. We have our dinner again at Night Market. The Night Market staff recognised us and this really warm our heart. We booked a the hotel car to take us to Bailin Temple and Zhouzhou bridge on 26-May morning but the driver only took us to Bailin Temple and never take us to Zhouzhou bridge. We didn't pursue further on this matter. Our flight on 26-May 7pm and request to check up on 4pm and was agreed immediately. We went to Night Market at around 2:30pm for a quick bite before heading to airport and it was a total let down. The menu for Ala-carte was so limited and the staffs was so noisy while preparing for the dinner setup. Anyway, the hotel pick us at 4pm and head to airport. Overall experience was good. There is one of your lady staff at Night Market whom I would like to give my full compliment on her. Unfortunately, your "Writing Guidelines" stated do not include full name. If you wish to know that particular staff name, please send me a message and I shall provide it to you. Thank you and look forward to...