A Ritz-Carlton Reserve Hotel Jiuzhaigou — Hotel in Sichuan

I think this is by far one of the best resorts that i have been in the world, and i am by far in awe on how nice, kind and attentive, supportive the staffs are to me and my friend. Front office and Concierges were always been helpful and meet our needs all the time for example they prepared us our breakfast to go since we were in a rush every morning. We did not know how to speak Chinese, and there were language barrier but I always see every staffs try their best to communicate with us to better accommodate us for. And i have always been very happy with the effort of Housekeeping, they organize the room very orderly with cute noted that no resorts have done before, and my friend was very happy with the decoration for our 3rd Anniversary. Our spa experience was very relaxing and destress as well, on the first day we were tired of the long car drive to here, but with the massage we felt better and was ready to visit the park the next day. On the second day, after our visit at the park, we were consulted to do 60mins Deep Bliss which took away all of our muscle tension. The best thing is the therapists understood what we needed and did it very well. Lastly, after 30mins after checking out, the staff alerted us that we forgot our bag but the Hotel Manager himself was very accommodating on taking the car and bring us the bag himself. I would not know what to do if it wasnt for this hospitality team. ||Thank you for such an amazing stay, and I will come...

If you are city stressors looking for a more reflective lifestyle away from the noise and fast pace of urban life, Rissai Valley is the best choice for you in China. I have a short stay at this beautiful valley at Jiuzhaigou from 16-20 SEP 2025, in which I found peace and quiet, returned back to a slower pace, re-established a deeper connection with nature and a genuine social connection with the Tibetan locals. I have to thank Ritz-Carlton Reserve assigning Jasmine as my butler during my stay, not only because of her meticulousness, but also for her genuineness in sharing her life with us. If you try to stay at Rissai Valley, you will understand why I didn't visit the famous Jiuzhaigou scenic interested area during my stay which is only 20 mins drive away from the hotel. I was fully satisfied with the overall beautiful and peaceful environment in nature, the cleaner air, the considerate services, the thoughtful activities and the connection to the grounded way of life rooted in strong Tibetan...

#RCMemoriesGoneWrong||As a loyal fan of The Ritz-Carlton brand and a Marriott Bonvoy Ambassador Elite member, I have stayed at 26 Ritz-Carlton properties worldwide, including two Ritz-Carlton Reserves. Unfortunately, my recent experience at Rissai Valley, a Ritz-Carlton Reserve, was deeply disappointing and fell far short of the elevated expectations associated with the Reserve portfolio.||Throughout the stay, I did not experience the hallmark service and care I’ve consistently received at other Ritz-Carlton properties, let alone the heightened hospitality standards expected at a Reserve. Sadly, I left Rissai Valley with no memorable #RCMemories — a first for me in my Ritz-Carlton journey.||To reiterate, during my stay, multiple departments — including concierge, accommodations, food and beverage, and SPA services — repeatedly failed to deliver standard services. I documented and reported 37 separate issues. These failures collectively resulted in an unacceptable...