Fairmont Yangcheng Lake Resort — Hotel in Suzhou City

Fairmont Yangcheng Lake has always been one of our favourite getaways for staycations. The rooms are meticulously presented, a team of very friendly staff who are always eager help and will try their best accommodate any special request - a special mention: the Front Office Team and Yi Feng Court team.||||Dinner at Yi Feng Court met expectations as usual - Food was superb and staff was attentive. ||||We have previously stayed at the hotel on several occasions last year and have absolutely enjoyed our stays there with our dog. It was our preferred hotel as the hotel provides accommodation for pets in their Pet Hotel and the beautiful park nearby provides a great space for dogs. Subsequently, we could also bring our dog along at the outdoor terrace of the Essence Cafe. However, to my surprise, as I was seated for Breakfast during my recent visit, I was informed by the staff that I was not allowed to bring the dog even at the Outdoor Area of the Essence Cafe. It's understandable that pets are not allowed inside the hotel but not even in the Outdoor terrace, that I truly can't comprehend. ||||In line with Fairmont's Canine Ambassador program, the hotel too has a dog under it's care but unfortunately on this visit, I notice that the condition of the dog seems have deteriorated and pretty much neglected. Truly sad........ hopefully the hotel management will do more to ensure that dog is well taken care of. ||||It's great to be able to have getaways with our dog but if this is the direction Fairmont Yangcheng Lake is going, it looks like we will have to find a new destination for our...

Under Ms. Alison’s management, the Front Office operates with remarkable efficiency and a deeply ingrained guest-first philosophy. From check-in to departure, every interaction was handled with precision, warmth, and a clear sense of purpose. Her team consistently demonstrated not only technical competence but also emotional intelligence—anticipating needs, personalizing interactions, and resolving matters with both speed and sincerity.

What stands out most is Ms. Alison’s visible influence on her team’s cohesion and morale. Even during busy periods, the front desk, concierge, and guest services staff worked seamlessly together, creating an atmosphere of calm and luxury. Such consistency is no accident—it is the direct result of strong leadership, effective training, and a culture that empowers employees to take ownership of the guest experience.

I was particularly impressed by how Ms. Alison personally oversaw operations with quiet authority and attention to detail. Her presence ensured that standards never slipped, and her ability to engage with both guests and staff in a respectful and motivating manner reflects a manager of...

We spent Mid-Autumn Festival at the hotel. A lot of activities were organised these days as the light show, performances and hairy crab opening season. Besides we rented the bikes and walked In the neighbouring beautiful parks and organic farm. The hotel has very good facilities. The outside pool is rather big and clean, the fitness club is very well equipped. I also liked the Chinese restaurant where we ate hairy crabs. Restaurant employee helped us to cut the crab since we did not know how to do it. Especially I would like to mention the hotel staff, they were extremely friendly and helpful! Dear Bella, Gracia, Sammi and Miya, thank you for supporting us during these days). There are many other things to be mentioned as the spacious room, perfect cleanness, wonderful lake view, outstanding executive floor with cozy afternoon tea and tasty happy hours . And very french croissants might be the special reason...