Hilton Changshu — Hotel in Suzhou City

I was waken up at night 10pm by the reception and said I double booked, and asked me to cancel my booking on Trip.com. I told her I didn’t double book and she kept asking me to cancel my booking and said there will be cancellation fees.I reached out to Trip.com and they confirmed me that I only have one booking. The hotel called me at 11pm again and still asked me to cancel my booking, although I kept telling them I didn’t double book. At least they could have waited till morning to solve this and it was not even my fault.It was a very confusing, annoying and...

The room is very clean with Great Lake views. The facility in the hotel is new. We really like the swimming pool and the gym. The equipments are new and clean. One thing could be improved is the kids center on the 11th floor. It was not well set up and not much kids...

Stayed in one of the corner suites. It was luxurious. Breakfast was pretty good. Will stay there again. |Went for a walk in the morning to a small lake and adjoining park right in front of the hotel. |Breakfast was pretty good. Gym facility was...