Pullman Taiyuan — Hotel in Taiyuan

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different.Pros:- Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process).- Comfy beds and pillows. - The softest and best bathrobes!- Yoga mat in the room in a nice touchCons:- A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night.- Unfortunately the executive lounge was not open and your only other option is the lobby.- No spa - Only one restaurant open at night and no room service- Is in need of more regular general maintenance Room for improvement:- While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice.- Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free.- Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a...

This was my first time visiting Taiyuan and the Pullman was booked for me by the Chinese Company that I was visiting . When I arrived at the hotel , the person checking me in had a very limited English vocabulary but we managed just fine . The following morning I was introduced to Kelly and her English is excellent . She then proceeded to give me a full tour of the hotel and all that it offered . Once I settled in the first week our found the Western Restaurant to be more than adequate for my needs and Chef Adam was always attentive to any requests and made many suggestions for meals . His staff and all the restaurant personal where very professional . Now remember this is China , so when coming to food been a little adventuress does help . Now staying for 4 weeks is a long time and getting to know all the staff does have its advantages but any concerns or problems I had with my stay the staff addressed promptly . Now the only true problem I had was with the internet , they even had the IT guy in my room . He did his best to give me the best possible connection .It really needs to be upgraded . I know this is a general problem|| in china but the internet at the plant was excellent . I am planning future trips to Taiyuan and will stay...

Every good hotel knows, or should know, that it is the big and little things that make their hotel great or just another sleep joint. The big things, decor, atmosphere, ambiance, food, drink, beds, cleanliness, facilities, etc can be managed. It is the little things that make the difference, and they are the myriad messages that guests pick up subtly from staff at every level- smiles, eye contact, confidence, happiness, helpfulness, ''welcome to our hotel'', ''thank you for coming'', ''we want to see you again'' etc. These are not easily managed, but make all the difference.||Pullman hotel Taiyuan has both these essentials in abundance, and that is due in no small part to their excellent Front Office Manager- Ms Kelly Ding.Kely is a good Irish name so that explains her excellent personality.!! From the start of my visit to my check out her presence was everywhere, and I noticed she had the same rapport with all guests. This explains why all my experiences in this great hotel were enjoyable, and made me want to return. Everything in the hotel is excellent and gives one a chance to relax and unwind without the need to...