Doubletree Resort By Hilton Hainan - Xinglong Lakeside — Hotel in Wanning City

We live on Hainan Is. and came here for a 2 day getaway. Last visited in early January 2019 when it was newly opened and obviously had some testing issues. We thought things would be smoother running almost a year down the track so thought we would try again. It’s our second day here and everything onsite thus far has been super underwhelming other than:||1. The hotel grounds which have beautiful tropical gardens and smick designer features and finishes. ||2. Beautiful and very comfortable rooms||3. Really clean and well maintained||4. Very nice staff||The big problem is, the hotel has zero ambience and lots of weird rules that make the stay feel too restrictive and unenjoyable.||We had dinner in the western restaurant last night (one of two options), the buffet on offer was so limited and unappealing that I couldn’t believe it was at a Hilton hotel, let alone a Hilton Double Tree. It was 7:30pm and all the food looked like it had not moved in hours. There were only a few diners in the restaurant. We ordered sandwiches and burgers with chips from the very limited menu, which came out 30+ minutes after ordering. They did taste really good at 88Y a pop.||After dinner we wanted to watch a movie in the theatre but it was closed at around 8:30.||We walked around the grounds and the indoor pool was also closed. So we’re both kids clubs.||We noticed a sign showing all the hours the various pools are open which was a bit boggling.||||Mini bar is unstocked and can’t maintain a cool temperature, so our children’s milk went off. The staff did supply ice cubes in a big dish to help keep the mini bar cool but it was adequate. No point in having these fridges if they can’t stay cool.||||Breakfast buffet - again limited and underwhelming. Everything on offer was cold or only very slightly warm so this resulted in all of our first foods being wasted as we didn’t want cold steamed buns, chinese dishes, bacon, sausages, pancakes etc||We stuck with made to order eggs, toast, cereal, fresh fruit and banana bread in limited varieties.||There were no fresh juices and some staff didn’t know the coffee machine could make cappuccino.||Table service was almost non existent until a lady towards the end offered to take away finished plates. ||No water service.||It’s just a whole bunch of little things that don’t live up to a Hilton expectation experience.||||Kids club - last night we wanted to leave our 4 and 6 year old in the kids club while we enjoyed a sunset cocktail from the nearby lobby bar. The kids club rule here is, children under 12yrs need an accompanying adult! Never experienced this before so spoke to the front desk who gave us a leave pass after some debate.||||Bar/cafe - my first choice, from a limited drinks menu - a pina colada wasn’t available. Second choice, mojoto came out looking like a soda water. We queried where the mint leaves were so the nice bar man took the drinks away and 5 mins later came back with a few mint leaves floating on top. Tasted like a soda water with a little rum.||We were the only people in the bar.||Having a live band (singer and violinist) tucked away in the back of this space is such a waste. They gave the area much needed ambience, and now the hotel should be trying to get its guests using these large, pretty spaces overlooking the mountains, lakes and sunset.||||Today the weather is a bit cool so we will try the hot springs onsite which look amazing. The water temperature is the exact same for each one and only ‘warm’ which I think needs review. There are about 6 different pools, there should be atleast one that is very warm/hot.||||The staff are always really lovely, and very obliging. They will assist “if” asked. It’s a big standards and expectation issue in my opinion.||We have stayed in many hotels internationally and within China and also at a range of hotel brands, so that is what I am comparing this experience to.||||The hotel has been junked up with karaoke booths, pay to use massage chairs, kids noisy train ride, other noisy car rides. These are all odd to have onsite at a place like this. ||||We are really glad we have a vehicle so we can go elsewhere for meals and when we are bored...

We live on Hainan Is. and came here for a 2 day getaway. Last visited in early January 2019 when it was newly opened and obviously had some testing issues. We thought things would be smoother running almost a year down the track so thought we would try again. It’s our second day here and everything onsite thus far has been super underwhelming other than:||1. The hotel grounds which have beautiful tropical gardens and smick designer features and finishes. ||2. Beautiful and very comfortable rooms||3. Really clean and well maintained||4. Very nice staff||The big problem is, the hotel has zero ambience and lots of weird rules that make the stay feel too restrictive and unenjoyable.||We had dinner in the western restaurant last night (one of two options), the buffet on offer was so limited and unappealing that I couldn’t believe it was at a Hilton hotel, let alone a Hilton Double Tree. It was 7:30pm and all the food looked like it had not moved in hours. There were only a few diners in the restaurant. We ordered sandwiches and burgers with chips from the very limited menu, which came out 30+ minutes after ordering. They did taste really good at 88Y a pop.||After dinner we wanted to watch a movie in the theatre but it was closed at around 8:30.||We walked around the grounds and the indoor pool was also closed. So we’re both kids clubs.||We noticed a sign showing all the hours the various pools are open which was a bit boggling.||||Mini bar is unstocked and can’t maintain a cool temperature, so our children’s milk went off. The staff did supply ice cubes in a big dish to help keep the mini bar cool but it was adequate. No point in having these fridges if they can’t stay cool.||||Breakfast buffet - again limited and underwhelming. Everything on offer was cold or only very slightly warm so this resulted in all of our first foods being wasted as we didn’t want cold steamed buns, chinese dishes, bacon, sausages, pancakes etc||We stuck with made to order eggs, toast, cereal, fresh fruit and banana bread in limited varieties.||There were no fresh juices and some staff didn’t know the coffee machine could make cappuccino.||Table service was almost non existent until a lady towards the end offered to take away finished plates. ||No water service.||It’s just a whole bunch of little things that don’t live up to a Hilton expectation experience.||||Kids club - last night we wanted to leave our 4 and 6 year old in the kids club while we enjoyed a sunset cocktail from the nearby lobby bar. The kids club rule here is, children under 12yrs need an accompanying adult! Never experienced this before so spoke to the front desk who gave us a leave pass after some debate.||||Bar/cafe - my first choice, from a limited drinks menu - a pina colada wasn’t available. Second choice, mojoto came out looking like a soda water. We queried where the mint leaves were so the nice bar man took the drinks away and 5 mins later came back with a few mint leaves floating on top. Tasted like a soda water with a little rum.||We were the only people in the bar.||Having a live band (singer and violinist) tucked away in the back of this space is such a waste. They gave the area much needed ambience, and now the hotel should be trying to get its guests using these large, pretty spaces overlooking the mountains, lakes and sunset.||||Today the weather is a bit cool so we will try the hot springs onsite which look amazing. The water temperature is the exact same for each one and only ‘warm’ which I think needs review. There are about 6 different pools, there should be atleast one that is very warm/hot.||||The staff are always really lovely, and very obliging. They will assist “if” asked. It’s a big standards and expectation issue in my opinion.||We have stayed in many hotels internationally and within China and also at a range of hotel brands, so that is what I am comparing this experience to.||||The hotel has been junked up with karaoke booths, pay to use massage chairs, kids noisy train ride, other noisy car rides. These are all odd to have onsite at a place like this. ||||We are really glad we have a vehicle so we can go elsewhere for meals and when we are bored...

A modern hotel with good amenities. The hotel is quiet far from any shops or restaurants. They offer 2 restaurants at the hotel, a gym and small shop. The hotel has enough to do for a relaxing stay if you want somewhere to lay by a pool. The hotel has two pools, only one is open during the day, the other opens after 4.30pm. There are comfortable loungers and umbrellas to relax by the pool. The rooms are tidy, clean and well air conditioned with a balcony to relax on. There is a large breakfast buffet with plenty of choice, however the coffee machine does not work well right now. The restaurants offer a Chinese or foreign option, although many English translations are grossly incorrect. It seems the restaurants and cafe are there if needed, but the quality of service is not considered a priority. The cafe takes nearly an hour to bring some fries and orange juice (we tried the cafe a few times, always the same amount of time). Translations for tomato salad was met with egg rice noodles.. Chicken fajitas were met with a chicken mayo wrap... We were there for 1 week, things out of stock were not replenished throughout the whole time. The staff were friendly, reception was helpful and attentive, though some extremely nervous about trying to communicate with foreigners. In all, the facilities are good, but they are not prepared for foreigners, I expected different from a Hilton hotel. We did not dislike our stay, but wouldn't pay the price being charged, some cheaper hotels offer similar facilities at a fraction of the cost, in an area near shops, restaurants...