Grand Park Hotel Wuxi — Hotel in Wuxi City

I stayed in this nice hotel about 3 weeks ago as part of a travel/tour package from Australia and was quite impressed by the hotel, location and facilities. I cannot fault the hotel itself but their “after sales” customer service is rather appalling. After checking out I discovered I had left something in my guest room but I was too far away to go back and collect it so I emailed them through their website. Immediate generated response in Chinese and I think the same in English stating “WE HAVE RECEIVED YOUR EMAIL.....” but that is all I received. I sent another 2 emails to the Grand Hotel group and still NO REPLY. If this hotel wants to attract people from around the world (yes outside of China) then how about a bit of customer service. I have even offered to pay the postage from China to Australia for the return of my “lost” item but still no reply. Once again the hotel is very nice but their customer service is dreadful in this current...

I had a very peaceful and relaxing weekend at Grand Park Wuxi hotel. The front desk workers were very kind in assisting me to find a Seafood restaurant to dine. When I was unable to get in my room, I received help within a nanosecond of lodging a complaint. Breakfast was in buffet style, so there were a lot of healthy food choices to select from. Never ignore your health while you are out and about traveling. The gym at the hotel provided me that space to take care of me. They had all the right gym equipment to keep the momentum going as I travel. If I do decide to go back to Wuix, I would definitely choose this hotel. I am sure that you will...

Room was really clean with nice view from the window there is just one thing to improve ventilation wasn’t good and I felt so hot the AC wasn’t working because of the winter so I had no option just to turn off the heater and room was a little bit dusty hope they can improve cleaning dust and ventilation. Staff was really friendly . This is my third time to stay in this hotel next time for sure will stay again. Very convenient to get to the wuxi train station and subway...