Grand Hyatt Xi An — Hotel in Xi'an

Very bad security! Criminals are working at lobby in the night

1. at about 11pm, May 9 2025, when my door is opened, a scary muscle young man hiding outside my door quickly pushed himself into my room (rm3301) at Grand Hyatt Xian, China.
2. because there is no security camera watching inside my room, and the intruder is asking money in threatening voices, I run out to the elevator lobby where security cameras is operating, with just a bathrobe, without underwear and room key card.
3. the intruder followed me into the elevator, and put his foot on the elevator door so the elevator door can not be closed, to stop me taking elevator down from 33 floor to lobby and demanding for money.
4. after being threatened several minutes, i finally came down to the lobby. I immediately ask hyatt staff at desk to call police to arrest the intruder, but to my surprise, the ladies refused to do so for me, and they told me that i must call police by myself, so I asked them to call security personnel and further to my surprise, they refused to do so either, saying hotel security personnel works for the hotel security only but not for helping me, even I told them my room number, my passport number and I am in a hotel bathrobe, very unfitting at hotel lobby. So The intruder walked out hotel without being even questioned.
5. after i insisted some more time, ladies at hotel desk gave in to my demand and made some phone calls, so a young man in security uniform eventually shown up at the desk of the hotel lobby. Now I told him and the hotel ladies at hotel desk what just happened, and ask them to look at the security camera footage to see how that young intruder can get elevator access to 33 floor and find out who issued access key card to him.
6. i further asked why no one come to help when security camera clearly show a) someone hiding outside my room (a security camera is watching at outside my room 3301); b) when elevator is jammed at 33 floor and security camera can clearly see someone is threatening me. They gave no answers
7. before i got a new key card and went back to my room, I told them to report to hotel management ASAP and to tell me their findings and give me an explanation on this terrifying incident ASAP.
8. later, I could not sleep at all that night because i worried someone may break into my room while I am sleeping,,, Summary: i believe the general manager of the hotel Mr.Gai knows what is going on and it trying to...

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails.Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to...

Grand Hyatt Xi’an is an architectural masterpiece, blending modern elegance with grand, spacious design. From the moment I arrived, I was in awe of the stunning arches, vast open spaces, and sleek contemporary style—it’s truly one of the most beautiful hotels I’ve stayed at!

I had the pleasure of staying in the Grand Suite King Deluxe (Suite 3005 on the 30th floor), and it was absolutely amazing. The suite was incredibly spacious, with floor-to-ceiling windows showcasing breathtaking views of the modern cityscape. The bathroom was impeccable, featuring an oval bathtub with stunning views—a perfect spot to unwind.

For dining, Allegro was a great experience—an Italian restaurant in the sky, offering delicious food and cocktails with a view. The Grand Club was also a highlight, providing a private and exclusive space for cocktail hour and relaxation. The Grand Café, the main restaurant for breakfast, was spacious with an impressive variety of options, making for a great start to the day.

The gym was massive and well-equipped, perfect for a proper workout. While the pool was a bit small, the spa and sauna area made up for it with a relaxing ambiance.

Overall, this hotel exceeded my expectations in every way—from the breathtaking design to the luxurious accommodations and excellent dining. Would highly recommend for anyone...