Hilton Garden Inn Xi'an High-Tech Zone — Hotel in Xi'an

The place of this Hilton hotel is very good. It is near my customer, and the traffic is good. What better is it is next to a shopping mall, just less than 50 meters. In that mall there are shops, a lot of restaurants, a cinema and a big super-market. It is really convenient. The staff is quite nice and patient in this hotel. Ms. Gao Shang helps me a lot in room reservation. When I arrive at the hotel, she helped me check my Hilton membership. Actually I'm Hilton member but I forgot my membership number. Ms Gao helped me find the number, and provide it to me for record. Near my departure, I wanted to reserve the room for one more day. Ms Gao helped me find a room with great patience. Although I didn't stay for that day and cancel the reservation at last, the competent skill and professional service quality of Ms. Gao gives me deep impression. It is really...

The hotel is awesome. The amenities were new and clean. The staff are all very friendly and helpful. The breakfast is also good with some local food.||The hotel is located in the city but not in the city center. So you can drive through the inner city highways to access most of the famous places easily while not worrying about the traffic jam in the city center. Since lots of the famous places like Terracotta warriors are actually out of the city, you can easily drive to these places through the nearby stat highways.||The hotel is very close to a shopping mall with everything you need. The mall also has lots of local food restaurants. Some of these restaurants are really good. I mean really...

I've stayed at this HGI more than a few times. It's a great property, but the service isn't quite as good as when it first opened. Last year, we would regularly get room upgrades (including suites) as Diamond members with Hilton, but recently they haven't given room upgrades. Kevin at the front desk said elite benefits don't apply to Hilton Garden Inns. Also, the price for award stays was doubled in 2018 so it is now 10,000 per night.||Still, it's a good property if you have business in the area, but it's a bit far from downtown for...