Jw Marriott Hotel Xi'An — Hotel in Xi'an

The JW marriott is a beautiful hotel! I absolutely loved all the interior design of the hotel, the tall ceilings and grey stone. The room was so so beautiful, with amazing views onto the city. It felt very spacious and open but with the possibility for privacy as well. The food is amazing, although I would't recommend any of the western dishes, better to stick with the Chinese food as that is what they know best. Western food we tried one time and it tasted pre made and frozen. The breakfast was lovely and the staff were nice as well. ||One criticism I would give, although it seemed to be the case in a few hotels around China, the pool should have a 'no kids' time (e.g from 8-10 pm) because we specifically booked that hotel to enjoy the beautiful pool with the views but every time we went up there it was full of screaming children. Additionally, spa facilities like jacuzzi and sauna should be off limits to young children as they are supposed to be a relaxing area and the one time I went it was like a play zone. I never went back. Similarly, the gym is not a safe space for children and I saw many young kids playing with the equipment which disrupted my workout and made me very anxious they could get hurt. The gym is not a place for children and should be off limits. ||I would still highly recommend this hotel, we really enjoyed our stay. I don't recommend to go in August however because everywhere is busy...

Exceptional from Checkin to check out. The lobby on the 38th floor introduces you to the metropolis that is Xian. Our room was on the 35th floor and we opted for the Executive Lounge access (located on the 34th floor). The room was very spacious and well appointed. A luxurious rain head shower, state of the art toilet, large soaking bath. Beautiful stone in the bathroom and the beds were supremely comfortable and d firm. There are USB charging points beside the bed and all the lights and curtains are electronically controlled. ||The Executive Lounge access included afternoon tea (sandwiches (usually ham) no vegetarian options, fruit and cakes. Soft drink and tea or coffee. Cocktail hour began at 5pm and included a great range of liquor , beer and soft drinks. There was an array of hot dishes with vegetarian options, salad bar, soup and bread, cakes and fruit. The service was always exceptional and the staff tried their best to converse in English. Diana was lovely. ||Breakfast was incredibly extensive and included every possible breakfast item imaginable. ||The hotel is close to Xian North train station which means it’s a long way from the main attractions and great Tang Mall and Giant...

From the moment we arrived, the JW Marriott Xi’an North and its staff consistently exceeded expectations, delivering unparalleled courtesy, warmth, and professionalism. My girlfriend and I were deeply moved by the exceptional care we received throughout our stay.

As a first-time visitor to China, I had hoped to create cherished memories with my partner. However, our trip took an unexpected turn during our second night when I fell gravely ill. The hotel’s response was nothing short of extraordinary: they arranged wheelchair assistance to transport me to the hospital and welcomed me back days later with the same compassion. Upon my return, the staff ensured my comfort by providing extra water, fans, and even extending dining hours to accommodate my need for steady porridge deliveries—a gesture that undoubtedly aided my recovery.

Once I regained my strength, we immersed ourselves in the hotel’s outstanding amenities. The Executive Lounge became a daily highlight, offering an array of snacks, cakes, and delectable treats. Breakfast was a feast of diverse options, while afternoon tea and dinner—whether at the elegant top-floor restaurant or the exquisite Jin Wei Court—were equally impressive. Our room was immaculate, with prompt and thorough housekeeping service. A special mention must go to the bathrooms: the heated toilet seats (a delightful luxury!) and superb showers added an unexpected touch of indulgence.

The hotel’s thoughtful details continued to shine. We streamed shows from our phones to the TV, enjoyed abundant tea selections, and savored room service’s varied menu. When we briefly left Xi’an, the staff securely stored our luggage and valuables in a dedicated locked room. Upon our return, everything was perfectly preserved. Though our preferred room was initially unavailable, the team seamlessly upgraded us the next morning, delivering new keys and promptly transferring our belongings.

This stay transcended the ordinary. The JW Marriott’s dedication to guest well-being—especially during my illness—transformed a challenging situation into a testament to their excellence. Compared to other hotels we’ve experienced, this property stands in a league of its own, leaving us longing for its comforts even as we explored elsewhere.

I rarely write reviews, but this hotel’s commitment to creating a magical, memorable stay compels me to share. Our time here was nothing short of extraordinary, and we will undoubtedly return to the JW Marriott Xi’an North on future visits. To anyone traveling to the area: book this hotel. It is an investment in comfort, care, and unforgettable moments.

Thank you, JW Marriott team, for turning adversity into grace and making our journey truly...