Novotel Xi'an SCPG Hotel — Hotel in Xi'an

I stayed at Novotel Xi'an Daming Palace for three nights, and it was a total disaster. This hotel is falsely advertised as 5-star; in my opinion, even 3 stars would be a stretch. Here are the reasons:Lobby: There is practically no lobby! It's just a tiny 20-square-meter space with one sofa on the 6th floor.Room Amenities: The rooms were basic at best. No coffee maker, just an electric kettle. No face towels, no cotton buds, no shaving kit, no bathtub, and worst of all, no swimming pool. These are basic features even mid-range hotels offer, let alone a supposed "5-star."Breakfast: The breakfast was mostly Chinese food with little to no variety. Nothing was replenished once it was gone. The staff responsible for making eggs left an hour before breakfast service ended, which was completely unprofessional.Construction Noise: The hotel blatantly lied about the extent of construction work. They mentioned it was “nearby,” but in reality, it was inside the hotel. Constant drilling, hammering, and unbearable noise made it impossible to relax or even sleep.The only positive aspect of this hotel was the polite and helpful behavior of the reception staff and housekeeping team. But even their efforts cannot make up for how poorly managed and falsely advertised this property is.This hotel is a disgrace to the Novotel brand, and I will never stay at any Novotel property again. If you’re looking for a genuine 5-star experience, avoid this place...

We visited on a group tour for two nights. We were in room 1802 on the 18th floor, at the back of the hotel, with a view of several high rise apartment buildings close by. Not a good view and quite a bit of noise late at night and early morning. We thought we’d left a window open. |The hotel generally is a bit worn, but the room was well equipped, with a comfortable bed, tv with a very good range of English speaking tv channels including HBO, easy chair and footstool, writing table and chair, lots of power points and some usb charging points, telephone, kettle, tea bags, coffee, fridge, safe, 2 bottles of water daily and others available, iron, ironing board, slippers,tissues, 2 bathrobes, separate toilet, shower (with shampoo, conditioner, body wash) and sink areas, air conditioning. Mirror in the sink area and a full length mirror behind the bathroom door. |Breakfast was served buffet style in a large restaurant in the 7th floor and it was more than adequate with western and Asian food options, although the lifts took some time to get us there. |It’s connected to a large mall with lots of eating options, including a Tim Hortons, but we didn’t get the opportunity...

设施：好卫生：好环境：好服务：好双人自助下午茶:好吃The check-in experience is quite good. The hotel is conveniently located, close to the commercial street Impression City, and convenient to travel. It is also about 200m away from the subway entrance, and it is convenient to go to the Bell Tower, Drum Tower and Big Wild Goose Pagoda. The direct service of Line 2 to the front desk is very warm, and the professional check-in is very rapid. There are delicious lemonade and orange juice when you check in, and snacks are also placed. The lobby decoration style of the hotel is very bright and comfortable.The room is clean, the bathroom is clean and tidy, the quality of toiletries is good, the breakfast is delicious and delicious, the hotel also has a 24-hour gym and laundry room, which is very considerate, with strong WiFi signal, convenient office and quiet environment. Well, if you go to the room, you need to swipe your card, which is particularly safe, service, meticulous and cost-effective. It is...