Vienna Hotel Xi'an Bell Tower — Hotel in Xi'an

Novotel Xi’an is perfectly located for exploring the city, right in the heart of the historic area with easy access to the metro, bars, and restaurants. The hotel did mention that noise could be an issue, but we personally did not experience this during our stay. They did provide ear plugs in the room.||The rooms were modern, spacious, and clean, but the air conditioning was a major issue. It didn’t work properly, and our room stayed around 30 degrees. The hotel provided a portable air conditioner, but it was noisy and didn’t really cool the room so this is something to keep in mind.||Breakfast was disappointing, with very limited international options and poor quality. It was not well replenished, and the staff came across as quite rude, which was unexpected. On a positive note, the hotel had good gym facilities and offered free self-service laundry, which was a great perk.||One of the biggest downsides was the lack of English-speaking staff, despite the hotel website stating otherwise, we found communication difficult and had to rely on translation apps. This is not uncommon in China but for an international brand and the website stating otherwise this wasn’t great. However, the most frustrating aspect was the lack of recognition for Platinum ALL members. Aside from the free breakfast (which we had to ask for) and wasn’t great anyway, none of the usual benefits were provided, and staff seemed unaware of the program, which was extremely disappointing.||Overall, a well-located hotel with modern rooms and good facilities, but the air conditioning, breakfast quality, and lack of ALL member recognition were...

Don’t believe what it says online, they don’t have WiFi in the rooms.. (they did say they would take feedback on board about this to clear up confusion). It’s quite a big deal especially if your a foreign tourist. Had to change the room because they put me on a smoking floor even though I asked for non-smoking in my booking. The hallway and room stunk of smoke. Then they put me on the floor above and it was better. But you have to be careful with the vents because it’s a centralised system meaning the smoke from other floors can come through. Was really shocked there was no internet in the room (this should be standard in hotels). The staff were very apologetic though and they gave us 1 free breakfast to say sorry. The rooms are hot - there is aircon but it doesn’t work properly. They did try to fix it, but then said the air it was blowing out was normal, but it wasn’t. I’ve stayed at many hotels in cities in China and this aircon was not working (very very low wind). Even when you put it on the fastest blow and lowest temperature, the room was still hot. I had to keep the window open the whole time instead. My key card also stopped working on day 1 and day 2. The first day they reset it and it was fine, but then it stopped working on day 2 which was quite frustrating. I asked why it kept not working and turns out they didn’t set the key card to work for the duration of the stay. It didn’t make sense as I was a guest for almost a week. The staff were friendly and apologetic, they tried to be helpful, so I appreciated it. But overall, I wouldn’t stay at this hotel again due to the issues (mainly...

This hotel is right in the middle of Xi’an. It has great accessibility with the metro at your doorstep and many attractions within walking distance. It also has laundry facilities - great for long stays. The hotel is also a member of another group and they did not seem to understand Accor benefits. Once explained, it was provided (e.g. daily breakfast). They also put on afternoon tea. I found the internet connection very slow at night. ||If you don’t like very busy places, staying inside the Xi’an wall where the hotel is may not be for you. Since it’s a central tourist place, it gets very crowded and noisy during the day. I visited in July, which is quite unpleasant as the temperature hovers at 40deg. Fortunately, the room is comfortable.||In regard to the staff, English can be a problem. The reception staff needs consistency with the responses they provide. More training is required. we were enquiring about the extension time for checkout & we were given different times from each staff. They also need to improve on their attire to ensure professionally presented. Some of the staff are fantastic. Special mention to XinLi Jia, SenHua Zhang and staff, who looked after me when I was not feeling well. They do an admirable job, especially having to deal with many difficult customers daily. Note to others - if you treat them with respect, the staff will respond accordingly. The staff who cleans my room was also fantastic (unfortunately I do not...