DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay — Hotel in Xiamen

Being a Hilton Diamond Elite , this Property used to my preferred accommodation in Xiamen , even I am also the Marriott Lifetime Titanium & Ambassador Elite and there are quite a lot of Marriott hotels in this city can be chosen from . I still sticked with this Double Tree for long time . ||Great gulf & sea view, easy airport access. Little big far away from hustle and bustle . And it is very close to company where I am visiting. ||When MR. was the hotel GM . The service was unbelievable . It was one of best Hilton Hotels in greater China . ||But this year , the service they delivered was far below to Hilton average standard.||Diamond Elite was not taken good care any more . In Marriott and other brands hotels, you can always have 4 pm late out if you were their highest tier Elites. ||But in this Double tree , you will be forced to leave hotel by 12:00 noon by excuse of high occupation. They will call you by 12:00 and push you to check out right away. In Hotel App. you saw the hotel actually was not that busy . I like to ask Ms Zheng is this the good way you guys treat your most royalty Elites ? ||There are a Sheraton and a Marriott Courtyard nearby going to open very soon . Maybe it is the time for me to look for other alternatives, since we are not welcomed anymore here ....

Due to a layover, I specifically booked a day-use room hoping to get some rest. Check-in was at 12 PM, and the front desk said they would send fruit to the room as soon as it was ready, but it was never delivered. The front desk then mentioned that someone from Meituan would bring it to my room, but in the end, I had to go downstairs to find it myself.||While the above issues were not that significant, what really upset me was that everyone knows day-use rooms are available from 12 PM to 6 PM. The front desk called me at 3:23 PM to ask what time I would check out. When I said I would leave before 6 PM, the person on the phone responded with "oh...," as if I was trying to overstay! I only had 6 hours, and I was just starting to sleep when they woke me up! Additionally, my room had a "Do Not Disturb" sign on it from early on! This is absolutely unacceptable!||So I called the hotel later in the afternoon to complaint about the issue, the last listened to what happened to me and told me that theitlr manager will call me back shortly. But I never received this call, meaning they don't really care about complaints. ||This is the worst Hilton property I stayed, not going to come...

Literally, there’s nothing around. People here are very stereotypical and hirachichal. They didn’t allow food delivery people into the lobby, but does allow packages to delivered at the front desk. What is this? Segregated but equal? Bed was comfy but the room smells a little. We came during a convention, so the hotel was packed. I didn’t bother to ask them to change to another room. At night, you are pretty much forced to eat at the hotel. Ordered fried noodles and it took 1/2 hour to make while sitting at the bar. It did come out hot, but tastes like they dumped a ton of soy sauce in it. Breakfast is very wack. 22nd floor cafe has a killer view, which is the one and only reason I’m giving a 2-star review instead of 1. Breakfast food selection was very limited on 22nd floor. It’s a continental breakfast but a little fancier. 1st floor breakfast is...