Aloft Zhengzhou Shangjie — Hotel in Zhengzhou

What started with a lot of promise at the end was a disgrace of poor management, lack of maintenance & basically a complete lack of concern for the guests! The room presented as big with a large comfy bed and we spent two good nights. A good breakfast was served but again with slow coffee as the machines dictate the speed of service. The beer was a tad pricey at the colourful bar, so a quick trip to the local supermarket quickly cured that problem. The hotel prides itself on being modern, bright colours and even robot delivered room service but they let us down badly with their lack of attention to fire safety! A poor performing lift had a mind of its own and it kept ascending without stopping at ground level and repeated this action several times on one use! So I exited the lift mid height and used the fire stairs. Imagine my horror on reaching the exit to find the door blocked & unable to be opened?? To get out of the building I had to go through the kitchen to get to the lobby. How many hotel fires start in the Kitchen?? A lot I would venture! I raised the issue with the Manager but she didn't appear to be concerned? Thankfully it was a not an emergency as I shudder to think what could of happened to the guests if there had been a fire?? Lift your...

I have stayed in hotels all around the world, from B&B's, backpacker hotels, right through to 5 star hotels, and this hotel is without a doubt the worst of the lot. I have had the misfortune of staying here multiple times, and not once has the stay been considered satisfactory. The air conditioning rarely works, the toilets don't flush, the "hot" water barely gets above warm, the "breakfast buffet" is possibly the only one I have ever seen where the plates look more apetissing than the food, probably taste better too. Zero service or assistance from the staff. I recommend staying anywhere other than this hotel. Happy for anyone from the hotel to contact me regarding this, but they won't, they ignore every request for improvements across...

The hotel is poor, the location is poor, the staff is poor, and hygiene is poor. The hotel has operated for quite some years you can tell the interior starts to wear off. Honestly this area, city, and province, you can't expect anything exceptional. We are offered breakfast but the food is quite disappointing, nothing but local food. It is not a hotel for international guests but a locally operated hotel. The staff are very poorly trained. No English and the guests there are quite impolite I think the hotel aimed to cater to the local people living around for running a banquet. It is highly not recommended if you are looking for some standard to book in this hotel. We don't have a choice as this is the only hotel close to...