Holiday Inn Zhengzhou Riverside — Hotel in Zhengzhou

Dear IHG,

I had a terrible experience in the Holiday Inn : Zhengzhou Riverside. The issue was because the lady in the reception. I can't remember her name now. During Checking-in, she was impatience about my booking reference. After that, when I asked her about payment with international credit card, she was even bad in attitude. The whole process of check-in was the worst i had with all my IHG hotels globally. That day, my whole was destroyed. And I can't fall in sleep in the evening.

I received a call from the hotel to ask the situation, but I was in the meeting at that time. I asked the hotel to call me back. BUT, up to now, I do not receive any calls.

Below was my booking details, please take reference.

Holiday Inn Zhengzhou Riverside

Block C, No.7th Division of CSCEC Building,

Zhengzhou, HN 450000 CN

Confirmation #: 65020275

Check-in Date: August 6, 2024

Check-out Date: August 7, 2024

I have also complaints via the IHG web site chat app, in that complaint, I put the reception lady's name. Please take a reference.

I am very looking forward to hear from you.

Kind...

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