Zhuhai Marriott Hotel Jinwan — Hotel in Zhuhai

Choosing to stay at Zhuhai Marriott Hotel Jinwan for our family’s midsummer trip to Zhuhai was the best decision of our vacation. From check-in to checkout, every detail reflected the professionalism and warmth of a high-end hotel, and Ms. Serena’s personalized care made our experience far exceed expectations.Before booking, I contacted Ms. Serena via the hotel’s official channel. Learning we traveled with a 2-year-old, she inquired about the child’s dietary needs and sleep habits, shared kids’ facility hours, and noted our request for a quiet floor. Upon our afternoon arrival, the doorman greeted us warmly and helped with luggage. In the lobby, Ms. Serena waited at the front desk: “I’ve finished check-in and upgraded you to a Central Lake-view room. I added a crib and mosquito repellent—everything your baby needs.” Her words made us feel at home instantly.Opening our room, the family was impressed. The 37㎡ space was well-arranged, with floor-to-ceiling windows offering views of Central Lake and Jinwan Art Center; sunset snapshots felt like postcards. Thoughtful details included a workspace for my tasks, a spacious walk-in closet, British-brand This Works toiletries, and kid-friendly tear-free body wash (arranged by Ms. Serena). A handwritten note from her read: “Huafa Mall has a baby food restaurant—I marked the address; let me know for reservations.” The mattress was perfectly firm, and our child fell asleep quickly.Dining was a highlight, enhanced by Ms. Serena’s thoughtfulness. At Zhuhai Kitchen (22nd floor) for breakfast, she’d told chefs to make unsalted porridge for our child. At Man Ho Chinese Restaurant, she reserved a window seat, had the “Wagyu Beef Char Siu with Aged Balsamic Vinegar” less sweet, and provided kid-safe tableware. The fish maw soup was rich (full of collagen), and the adjusted char siu was loved even by our picky child. For rooftop afternoon tea at The Lounge (6th floor), she brought baby-friendly fruit puree: “Enjoy your quiet time—let the little one eat first.” The care felt warmer than the sunset views.The hotel’s family facilities eased our worries, and Ms. Serena’s tips smoothed our itinerary. She reserved a Kids’ Club bubble party spot: “Come at 10 a.m. to avoid weekend crowds.” For the outdoor pool, she advised: “After 4 p.m., the sun is mild and water suitable for the baby” and prepared a float armband. Our child played happily in the clean 25m pool while we relaxed by the side. The 24-hour fitness center let me work out early, and Ms. Serena messaged: “The Kids’ Club staff will watch your baby closely.”The hotel’s location was convenient, and Ms. Serena made it better. For Zhuhai Space Center, she booked tickets and drew a “crowd-avoidance map” marking kid-friendly exhibits. For Huafa Mall (10-minute walk), she recommended “Yuhuo Zhongshan Crispy Grass Carp Hot Pot” and asked for a baby-friendly soup base. On departure, Ms. Serena waited with our lost baby toy: “I kept it safe—it’s the baby’s favorite.” She arranged a ride with a child seat, waving as we left: “Contact me next time—I’ll reserve your lake-view room.”This stay at Zhuhai Marriott Hotel Jinwan was delightful, thanks to its great service, details, and facilities. Ms. Serena turned us from guests to friends—she remembered every request, making our trip reassuring. Whether for family trips, business, or couples, this hotel fits all. We’ll stay here again in Zhuhai, book via Ms. Serena first, and recommend it to...

During our recent stay at Marriott Hotel, we experienced an exceptional level of comfort and service, making it a perfect retreat for our entire family. From the moment we arrived, we were greeted with warmth and professionalism, setting the stage for a memorable visit.The family-friendly amenities at Marriott Hotel were truly impressive. Our spacious room comfortably accommodated the entire family, including the little ones who had ample space to play. The hotel's thoughtful design ensures that families have both convenience and privacy, making it an ideal choice for those traveling with children of all ages.One of the standout features of our stay was the impeccable service provided by the hotel staff, and in particular, our concierge, Sherry. Her dedication to ensuring our comfort and satisfaction was evident in every interaction. Sherry went above and beyond to accommodate our requests, offering personalized recommendations for local activities that were perfect for our diverse group, which included both younger children and teenagers.Additionally, Sherry’s service shone brightly when we faced a small crisis. After checking out, we realized that we had inadvertently left a cherished family keepsake in the room. In a moment of panic, we contacted the hotel, and Sherry promptly took charge. Her swift and efficient handling of the situation not only put us at ease but also ensured the safe and speedy return of our item. Her proactive communication and genuine concern for our predicament exemplified the commitment to customer satisfaction that defines Marriott Hotel.Beyond the exceptional service, the hotel boasts an array of amenities ideal for families. The swimming pool was a particular hit with our children, providing endless hours of fun. Nearby, a well-equipped play area kept the younger members entertained while we relaxed in the serene surroundings. Dining at the hotel's restaurant was a delightful experience, with a menu that catered to both adult palates and children's tastes. The availability of family-sized meal options was an added bonus.The location of Marriott Hotel is another advantage, offering easy access to both urban attractions and outdoor activities, ensuring that every family member’s interests were catered for. Our daytime excursions were made hassle-free thanks to the convenient transportation options suggested by Sherry.In summary, our experience at Marriott Hotel was outstanding, largely due to the attentive and personalized service provided by Sherry. Her dedication, coupled with the hotel’s family-oriented amenities and prime location, made our stay a delightful and stress-free experience. We wholeheartedly recommend [Hotel Name] to families seeking a welcoming and accommodating environment for their travels. We look forward to our next visit, with the assurance that we’ll be met with the same exceptional...

Breakfast is good, wide selection of asian and western treat. The custom noodle breakfast bar is nice too. M club happy hour is great aswell (who doesn't love free booze?) and the gym and pool nice too. Room service menu is pretty average.

However, my room was on level 21 (1 level below the main hotel restaurant the Zhuhai Kitchen) and I could hear when furniture and objects were being dragged around early in the morning from my room. My colleagues were on different floors and didn't have this issue lucky for them.

I also had a very poor experience with service on my last night. My booking was via the company that employs me. Originally I had 6 nights booked and on the 5th day I requested (via my company travel agent) to extend the booking 1 more day. The marriot concierge confirmed the booking on the same day.

On my last night I went to pay for my stay so I could leave early in the morning (I.e. went to pay earlier than I needed to, to make it more convenient for me and the hotel). It seems the hostess only charged me for the original 6 nights, neither of us noticed. I went to bed unbeknownst. I was rudely awoken at 130 in the morning by senior staff insisting I have to pay an additional deposit as I hadn't paid for an additional night. You would think that a 5 star hotel that frequently has business travellers would realise if they have a confirmation for an extra night from a guest that may not have paid for the extra night, they can clearly afford it and any payment discrepancies can wait until the morning. This really soured my experience here. Apart from this experience (and the noise) it was...