Hotel Pietrasanta — Hotel in Antioquia

Those guys don't have any idea about how its web platforms work:

The Nightmare was like that

We made the reservation by booking app and all seems to be ok: the was an amazing room (by photo) available

2 I did a reservation with my wife, but we wanted to know the way to reach the hotel going through Guatape to get that info. we tried to communicate with then for 3 DAYS (WhatsApp and phone calls), and when we were able to make it they just send me a screenshot of its webpage

The day after received this screenshot, magically the were able to communicate with us saying:

A. There are no rooms available B. They wanted to know (Pietrasanta) WHY BOOKING was CHARGING that price for such a room (now not available). COME ON you "Pietrasanta" must know than more than me, you ARE THE OWNER

At this point I was sick and for sure we did not want to take any reservation in the hotel, WELL to cancel they said "despite we don't have rooms" you must in charge to make the cancellation by BOOKING to avoid that "the hotel is forced to pay a fine for not having rooms".

At the end of the day, I was able to get the cancellation for free (thanks to booking.com, calling to the US). But come on this hotel doesn't know the prices of its rooms, the rooms available in the booking app and they don't have the "decency" to cancel the reservation on its own when all this Nightmare...

I visited the hotel with my girlfriend during a full weekend, the adventure started when they picked us up to go to the hotel by boat, the trip was 30 minutes long full of expectation emotion that everyone felt on the boat.||||When we arrived to the hotel we saw one of the most beautiful places that we have seen in ours lives, a few chalets in front of a lake and in the middle of a nature reserve, far from all, simply a unique experience.||||The hotel is a mix of practical, comfortable and beautiful design. The staff always treated us better than we were at home. Breakfasts on the chalet`s deck and in the area of ​​restarantes were delicious, local food prepared by the habitants of the region. I recommend you book one of the fancy dinners, my girlfriend and I booked one of them the first night. this is a great plan to share with your partner, very romantic, very special, the rest of the night you will make that dinner inspired by hahaha||||during the day we enjoyed the trek to buenavista hill, the tour on the "Planchon" and the lake, where we swam from shore to shore.||||My girlfriend and I left the hotel very happy, satisfied, and more in love after our weekend in pietrasanta.||||I recommend, as the staff says, we must live the...

We were from 11-12 march 2021 in this beautiful landscape hotel. Its very quiet and the transport to and from the hotel was good organized . However the weather was not as it should be and aspected. and then its a other story. In the boat you get realy wet and cold when its raining. There are normaly a lot of activities to do and to see and you are paying for this ofcourse. But with less beautiful weather there is nothing to do else then waiting when you can go back to the harbour. We had so called ¨chalet ¨, on the website it is realy looking well but its not more then one room with a bed and a very litle shower with out warm/hot water. 0,8 x 1. mtr for shower,toilet and washing is very very litle. The path from where the boat comes to land is very steep and no good paved. Its for older people sometimes very difficlut without help to do this. The personal is very helpfull by the way. Overal in the rate value for money I will not recommadate this accomodation with no fantastic weather and otherwise with good weather its like a paradise but still the rate value for...