Casa de Campo Hotel & Spa — Hotel in Boyacá

I have never felt less welcome in a hotel. |Upon arrival, a very unfriendly and impolite receptionist insisted we pay a 20% tax on top of the Booking bill. This is a tax that only applies to Colombian citizens, not to foreign tourists like us. We have travelled for four weeks in Colombia, and have never paid this tax. We argued for an hour, and then ended up paying the 20% extra, because our children were so very tired after nine hours of driving. |The website of the hotel and Booking promise a restaurant. However, there is only breakfast service. In the evening, you either have to drive 15 minutes on an unlit gravel path back into town, or eat take-away, which is rather sad.|We killed at least 20 mosquitoes in our room before going to bed, and still slept badly because of mosquitoes buzzing and biting. There are no nets in the windows or over the bed.||This could be a wonderful place, perhaps it once was, under different management. The view is beautiful, the pool is nice, the view is beautiful. But i am very sad that we ended up here, when there are so many lovely hotels we could have stayed in at...

I have never felt less welcome in a hotel. Upon arrival, a very unfriendly and impolite receptionist insisted we pay a 20% tax on top of the Booking bill. This is a tax that only applies to Colombian citizens, not to foreign tourists like us. We have travelled for four weeks in Colombia, and have never paid this tax. We argued for an hour, and then ended up paying the 20% extra, because our children were so very tired after nine hours of driving. The website of the hotel and Booking promise a restaurant. However, there is only breakfast service. In the evening, you either have to drive 15 minutes on an unlit gravel path back into town, or eat take-away, which is rather sad. We killed at least 20 mosquitoes in our room before going to bed, and still slept badly because of mosquitoes buzzing and biting. There are no nets in the windows or over the beds.

This could be a wonderful place, perhaps it once was, under different management. The view is beautiful, the pool is nice, the rooms are spacious. But i am very sad that we ended up here, when there are so many lovely hotels we could have stayed in at...

I am writing to express my disappointment with the customer service I have received regarding my recent reservation. The reason I gave this low rating is that I reached out via phone and email to inform you that, unfortunately, we would not be able to make our scheduled trip due to my son's passport not arriving on time.

We requested to change the dates of our reservation, understanding that this situation was beyond our control. We did not ask for a refund, only a simple rescheduling of the dates. However, your team showed no consideration for our situation and refused to accommodate our request, insisting on keeping the money without even offering to change the dates.

This was supposed to be our first visit to Colombia, and this experience has left a very negative impression. The level of customer service we received was far below what...