Hotel Aimarawa — Hotel in Córdoba

We had booked one night for 8 people. We were arriving in our own vessel (a catamaran) and they failed to tell us before arriving that if the tide was high the could not pick us from the catamaran. At the time we arrived, and we were close to their location they said that they could not pick up us and we should find a way to get there by car. The nearest port where we could dock our catamaran was one hour away of sailing in choppy and dangerous waters plus an hour by car to get to their place (if we found any transportation close to that dock and at night). ||While we were all waiting in the catamaran and the tide was getting worse I must have called them at least 10 times to figure out if they could help us find another boat from the area as we were not seeing any close by.||They continued hanging up on me and saying "So sorry, its not our problem". As the afternoon was falling and the ties getting more dangerous we needed to find a place to moore for the night. ||The hotel then charges me the full amount and sends me an email saying that we were a no-show. The full amount was USD 1,300 for one night. I started calling them again to reason with them to reach an agreement because they failed to provide a service and they continued hanging up on me. Could never speak to a manager and was never able to get passed the person who attends probably at the desk. This hotel is advertised as luxury in the region, yet their customer service is absolutely awful. We lost USD 1,300 and had an awful and dangerous time...

We had booked one night for 8 people. We were arriving in our own vessel (a catamaran) and they failed to tell us before arriving that if the tide was high the could not pick us from the catamaran. At the time we arrived, and we were close to their location they said that they could not pick up us and we should find a way to get there by car. The nearest port where we could dock our catamaran was one hour away of sailing in choppy and dangerous waters plus an hour by car to get to their place (if we found any transportation close to that dock and at night).

While we were all waiting in the catamaran and the tide was getting worse I must have called them at least 10 times to figure out if they could help us find another boat from the area as we were not seeing any close by.

They continued hanging up on me and saying "So sorry, its not our problem". As the afternoon was falling and the ties getting more dangerous we needed to find a place to moore for the night.

The hotel then charges me the full amount and sends me an email saying that we were a no-show. The full amount was USD 1,300 for one night. I started calling them again to reason with them to reach an agreement because they failed to provide a service and they continued hanging up on me. Could never speak to a manager and was never able to get passed the person who attends probably at the desk. This hotel is advertised as luxury in the region, yet their customer service is absolutely awful. We lost USD 1,300 and had an awful and dangerous time...

From An American Visitor The staff at this hotel are the gold standard of hospitality. This hotel looks like a pictures tropical resort. My partner and I booked the Spa experience online and come to find out (through some technical glitch) that the Hotel was close for a private event that day. Once we and the staff got in the same page of what has happened the manager (staff) ensured we were able to enjoy the Spa day notwithstanding the private event. They set-up a private space for us to have lunch, the food was excellent and, again, the service was great. after lunch we had a spa day that included a deeply relaxing massage and a "Circle Experience" that was rejuvenating. The staff did not allow the language barrier to impend the experience by using the translator app on their phone. Talk about service ! All around the experience at the hotel was a great value for what we paid. One Caution is if driving there yourself and using GPS, ensure you are using the proper route. Going there we took a route that was...