ESTELAR Altamira Hotel — Hotel in Ibagué

I have stayed here on two separate occasions and I enjoy the hotel very much. I can tell you that this hotel is comparable to a Marriott or a Hilton, if not better in some ways. First i would like to mention "Geraldine" was absolutely amazing in helping us with things around the hotel. She nornally works breakfast and she was very quick to help my wife and I with our infant daughter. She was very attentive and very kind. She notices little details and she kept my water glass full. All of the staff was very kind and helpful whenever we needed something but Geraldine went over the top with every request. I look forward to seeing her when i return in a few months. I wish I would have had more time to use the amenities but i was able to take some nice photos and enjoy every thing i had time for. Since we had an infant with us. We ordered room service many nights or ate at the restaurants on property because it is easier than going out with a baby. The food was amazing. I could probably eat that "Filet" every night but i know my doctor would not be happy with me. The only issues we had was the bathtub/jacuzzi would not hold water. It had a slow leak at the drain. We ran the water slowly to maintain the water level. It wasnt really an issue but it is probably because they are seldomly used. The other thing was there was a crack in windows of the skylight. We notified the front desk and they made a temporary fix so we could stay in the room. The level of service we received from everyone was exceptional. I look forward to returning to hotel...

Si no contesta el telefono no puedo hacer una reserva!!!! Finally, I was able to make the reservation. Nice place. My only complaint was Sebastian, the Bellman or security guy with tattoos. I parked in front of the hotel for check-in and to drop my bags. And right after doing so I parked my car, but as I was checking in, he came up to me and gave me a hard time about how my car was parked in the front of the hotel. But that’s what that area is for. I found this really obnoxious. He probably didn’t invent this rule up to be fair-I’m sure it came from his supervisors. Why not just let guests be comfortable and park their car for a few minutes while they check in in front? I don’t understand what the...

Great hotel with beautiful large pool, gorgeous mountain side views great staff and very good restaurants. A special thank you to Daniel Cubillos, Jonathan Paez, John Martinez and Cristian Polido and Henry who were all very professional and went above and beyond to make us comfortable and happy. I also strongly recommend the Maki Bar which has outstanding Asian menu and great staff. Special thank you to Christian Guzman and Katherine Acevedo. All who I have mentioned above deserve any promotions available in the future and are an asset to...