Hotel Campestre La Esperanza en Dios — Hotel in Montenegro

The staff that works there is amazing. Patricia who’s the person that takes care of the Hotel is very humble and attentive to all of your needs. The Hotel itself is beautiful but has some flaws that may need to be fixed so people can enjoy their stay 100% instead of having disappointments as I did. ||The room that we were given is a size of match box and there is where our issues started. We asked for a better room and the person uncharged of the hotel courteously showed us other options and we liked another room. She put us in touch with the owner who graciously agreed to changed us to another room ad he said he wanted us to be happy and enjoy our stay. A few min later the person in charged of the hotel told us that we will need to pay more for the new room, and I told her that was not the conversation I had with the owner. She called the owner once again and he communicated that after taking to his business partner they felt that they needed to charges more due to the other room was for three people and not for two. That they will loose money if they gave us the new room. So customer service here is not important, but money is. ||We ended up starting in the same room as we were disappointed of our last conversation with the owner. That same night we decided to take a shower brote going to sleep as wee drove most of the day to get there. We found another problem, there was not hot water in our room. The next day we communicated this to the person in charged and they came to the room and verified the issue. A few min later she came back and said that the owners communicated to her that we can change rooms now for free with no extra charge due to the inconvenience. We decided not to change rooms as we settle and put all of our belongings down to stay in the small room. However, we started taking showers at a different room as we were given access. One of the owners showed up on the second night and I asked her if she was aware of our issue and she said she is aware of everything that happens there and went ahead and changed the shower head. No apologies were given, but a new shower head. It seems like the issues was resolved as we felt hot water running thru, to only the next morning running thru the same issue again. We went ahead and shower at the other room were we noticed they had an issue with warm/cold water so I believe there is an issue when they have more guests in the hotel. Water pressure is an issues we believe but can’t tell 100%. If you are why yourself in the hotel this may not be an issue, but if there are more people then be ready. The cleanliness of the room was ok. They definitely need to vacuum underneath the bed and do a better job in the shower area. The tiles needs a better scrubbing and disinfectant. ||Lastly the pool is not controlled as they need to. There was one of the family the day we arrived and they were issuing the pool with their little one the first two days, but at the third day we noticed that the pool water was cloudy and that a couple of Clorox tablets were thrown inside the pool. Didn’t feel like we should get in. ||One last thing, there is big hotel a block down called “La Bailarina” they have parties almost every night we were there so be ready to bring by some ear covers if you want to sleep well. The music is loud and the room we were staying, the music was coming thru and my wife couldn’t sleep well due...

The staff that works there is amazing. Patricia who’s the person that takes care of the Hotel is very humble and attentive to all of your needs. The Hotel itself is beautiful but has some flaws that may need to be fixed so people can enjoy their stay 100% instead of having disappointments as I did.

The room that we were given is a size of match box and there is where our issues started. We asked for a better room and the person uncharged of the hotel courteously showed us other options and we liked another room. She put us in touch with the owner who graciously agreed to changed us to another room ad he said he wanted us to be happy and enjoy our stay. A few min later the person in charged of the hotel told us that we will need to pay more for the new room, and I told her that was not the conversation I had with the owner. She called the owner once again and he communicated that after taking to his business partner they felt that they needed to charges more due to the other room was for three people and not for two. That they will loose money if they gave us the new room. So customer service here is not important, but money is.

We ended up starting in the same room as we were disappointed of our last conversation with the owner. That same night we decided to take a shower brote going to sleep as wee drove most of the day to get there. We found another problem, there was not hot water in our room. The next day we communicated this to the person in charged and they came to the room and verified the issue. A few min later she came back and said that the owners communicated to her that we can change rooms now for free with no extra charge due to the inconvenience. We decided not to change rooms as we settle and put all of our belongings down to stay in the small room. However, we started taking showers at a different room as we were given access. One of the owners showed up on the second night and I asked her if she was aware of our issue and she said she is aware of everything that happens there and went ahead and changed the shower head. No apologies were given, but a new shower head. It seems like the issues was resolved as we felt hot water running thru, to only the next morning running thru the same issue again. We went ahead and shower at the other room were we noticed they had an issue with warm/cold water so I believe there is an issue when they have more guests in the hotel. Water pressure is an issues we believe but can’t tell 100%. If you are why yourself in the hotel this may not be an issue, but if there are more people then be ready. The cleanliness of the room was ok. They definitely need to vacuum underneath the bed and do a better job in the shower area. The tiles needs a better scrubbing and disinfectant.

Lastly the pool is not controlled as they need to. There was one of the family the day we arrived and they were issuing the pool with their little one the first two days, but at the third day we noticed that the pool water was cloudy and that a couple of Clorox tablets were thrown inside the pool. Didn’t feel like we should get in.

One last thing, there is big hotel a block down called “La Bailarina” they have parties almost every night we were there so be ready to bring by some ear covers if you want to sleep well. The music is loud and the room we were staying, the music was coming thru and my wife couldn’t sleep well due...

Mi experiencia fue excelente celebre mi aniversario y la atención fue excelente, todos muy pendientes de como nos sentíamos, súper recomendado, de fácil acceso y carretera en buen estado, lugar muy limpio si buscas algo tranquilo es el...