Ecohotel Spa Paraíso Verde — Hotel in Quindío

I came with 9 adults and 4 kids and we had 3 rooms. Our opinions are all consistent.||The site is colorful, the view and the ecological path they have is beautiful. The rooms and bathrooms are spacious. The cleaning and bed service was great. The hotel is well located. It is about 30 minutes from Panaca, 20 minutes from el parque de cafe and 10-15 min from both Quimbaya and Montenegro. Breakfast was good but redundant. Fruits, natural juices, eggs to taste, arepa, bread (stale) and rice. It’s a secluded and relaxing area with a beautiful view. Staff was very nice and did all things possible to work with the limited resources they had. The pool area is nice. This place really has a lot of potential. That’s where the good things end. The web site depicts a luscious and well maintained area with a beautiful spa area. ||||This place has been neglected. Horrible maintenance. None of the room phones work. Hundreds of bugs in bed and shower. Bath tub with black stains in all of our rooms. Our shower head was broken. Soap dispensers in shower full but not dispensing anything. Volleyball area with knee high weeds (cut the day before we left...great). Kids pool area dried and nonfunctional. Pool pump was “broken”. Beehive inside the kids play house/slide area. Kids trampoline was broken. The Jacuzzi by the cabanas was dried out and nonfunctional. Jacuzzi in main pool area was nonfunctional as heater was broken. Soap and toilet paper in public restroom near checkin was empty....for the entirety of our stay.||The reception gave us the numbers for cabs but they could not make any calls for us as they Had no minutes to call cab. If we didn’t have our phone with local service we would have been screwed. ||Multiple fireplaces but none were ever lit. ||On Dec 31 No chicken or coke was available.||WiFi is poor outside of the immediate checkin area. Cut glass pane in our bathroom with area exposed that could easily cut someone.||There are 5 cabanas that are an ugly walk away from main “hotel/pool/restaurant area”. If you have young kids, a stroller or are elderly it is an uphill walk and not fun if you have to go back several times. The lighting is poor in that area so an evening walk may be difficult.||||There is a very nice nature walkway but areas to sit are full of knee high weeds and dirty. I understand this is nature but it would take no more than 5 minutes to clean and trim the weeds once a month. The only reason we didn’t leave after 1-2 days was how large our party was and the kids would’ve been a headache and finding another place at that time of year. We argued and finally received a discount. For the price we paid this was highway robbery. We called the owner and left a message but have not received a return call....it’s a month later. We also physically left multiple phone numbers to discuss and nothing. Unless this is changed there is no way I would ever go back. Beware and significantly temper expectations. Unfortunately, it is not allowing me to...

The hotel is housed in an old traditional two-stores house surrounded by beautiful trees and gardens. There's a good sized pool with a shallow kids area, a football pitch and ping-pong and pool tables. Some of the rooms have balconies with views, hammocks and a small sitting area, which I found great.||Staff is friendly but not very well trained and restaurant hours are terrible: breakfast is served until 09:00, for lunch they close at 14:30 and dinner stops at 20:30. If you miss one of this times they simply won't prepare anything for you. The menu is not very varied, nor food quality great. There are no vegetarian options nor knowledge of how to really prepare veggie food (when we ordered they made the veggie meals using the same oil, pans, etc. where they had previously prepared beef and chicken). ||The hotel needs a coat of paint and a good clean up in certain spots. You don't notice this at first but then you start seeing the little things and how this or that could benefit from some care and attention.||They offer airport pick-ups and transfer to major attractions like Parque del Café or Panaca, but their transport fees are steep and you can only pay these in cash, which was very inconvenient.||I would recommend this place for the calmness, warmth and views, but be warned that it's more for relaxing on your own. If you like being pampered, expect great service and you're a foodie, this is not the place.||Lastly, they claim to be an "Eco" hotel but I saw employees putting glass and plastic bottles with the rest of the rubbish, there are no visible recycling bins, no organic food or fair trade...

Normally I don't write comments but this time I feel things have to be said. After my first night I can tell you :|- the staff is very helpful|- the hotel is too expensive for what it is|- the rooms need to be renovated|- the water temperature in the shower difficult to set up|- no hot water from the tap|- in my room some beds are comfortable and others no|- no much choice for breakfast |- spa and messages are way too expensive so I am not going to spend my money there |- some comments talk about nice view but I would rather call it just ordinary view|- pictures published in the internet must be from times when the hotel was brand new ||I have no big experience in Colombia but Colombian hostels that I have seen for last two weeks were much more price for value efficient than this hotel. I can understand Colombia has just started her adventure with " real tourism " but i feel disappointed...