Hostal Kaia — Hotel in Santa Marta

Quite a bad experience.

I would highly recommend to check in twice with this hostel before arriving since it could happen that they do not have your space available even though you booked.

Yesterday we arrived there after booking the accommodation via Hostelworld just to find out that they do not have the available space that we booked available.

They told us that they cannot login to their hostel world account because the person needed to verify the login is often traveling and hard to reach. As such, they cannot update their booking calendar in Hostelworld and you might end up standing there without a place as it was the case for us: We took a taxi to get there, had to search last minute a new place to stay (which you can imagine is usually a bit harder and can be more expensive). So, it took us 2hours and we had to pay another taxi to the new hostel.

They also showed us our private room with a shared toilet and just for your information: this is a little 4/5 square meter chamber - which by itself is fine - but it is inside the dormitory. So, you have to cross the dormitory and take the stairs up to your room every time you go in and out (e.g. to the toilet) since the “private” room is just on the 2. Floor of the dorms building. It didn’t really feel like a private room.

On a personal note, and I am aware that others might see this differently: I was quite disappointed that they made no efforts to compensate anything- not even by e.g. paying the taxi to the next hostel. We also ate some chip there because we arrived quite hungry but had to stay there for another 2 hours for the new accommodation and they even made us...

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I stayed here after the lost city trek and it was a perfect paradise! Quiet, had a pool, there were hammocks and beds to lie around in, and beautiful flowers! I was recovering from an illness and very tired and this was perfect. I was surprised there was no one there when i was there - maybe not so many people know about this place! I didn’t mind because i really needed to recover. My private dorm was very clean and tranquil. I had such a great stay and it was exactly what I needed. I want to thank Diana because she was very kind and professional and gave me a lift on her moto to the ATM! I wish more people knew about...