Hotel rural la Esperanza — Hotel in Suesca

Until staying in this hotel I used to think that Colombian people are really nice and helpful despite the fact that some of them are just kind because they have to be so but hell no, not all the time. The people that work there are like they are paid to be unkind and get as much money as possible trying all the possible options. First, they showed us 2 rooms saying that one is 120 mil pesos and the other 180 mil pesos both include breakfast and we wanted to stay in the cheaper one. My husband went out to make the check in and I put our 4 year old twins to the bed. Later my husband returned together with the bell boy and they told us that there had been a confusion with the rooms and that room cost 180 mil pesos and there is another one which is 120 mil pesos. I was angry with but agreed to move to the other one not to pay 60 mil pesos more and I took the kids out of their beds and the bell boy said that we could actually stay in that room with the same price but this time we need to pay for the breakfast extra. Then I understood that it was not a simple confusion but another way of getting more money by intentionally putting you into a difficult position so I declined the offer and walked to the other part of the hotel carying our half sleeping kids. In the room I tried to call the reception several times to learn the time of breakfast but nobody answered the call. In the morning we wanted to take a shower but there was no hot water. Again I called the reception but noone answered so we went there and eventually found and asked someone about the hot water and they told us that the showers operate on electricity and they switch it off at night to save energy and we need to wait for about 40 minutes after they turn it on. we had breakfast while waiting and the only kind person in that hotel brought us our coffee, fried eggs, bread, a little jelly and butter. It was OK but when we asked for a little more bread they just added 1 mil pesos on our bill. It is nothing but it is a good example to show the understanding of the company. Then we asked if we could use the sauna and the vapor room and we did but the shower next to sauna didnt have hot water and after several tries I reached to the reception and they told us to use another one which is close by but the hot water only ran for a few minutes and we had to take a shower with cold water. And finally at the checkout they told us we needed to pay extra for the sauna and the vapor room. Finally, they found a way to rip us off. Being angry, we wanted to share our disappointment by writing on the comentary notebook and noticed that the notebook that had numbered pages had some missing pages. I guess they just tear out the pages with negative comments. All in all, apart from its restaurant, this hotel sucks. I wouldn't recommend...

Until staying in this hotel I used to think that Colombian people are really nice and helpful despite the fact that some of them are just kind because they have to be so but hell no, not all the time. The people that work there are like they are paid to be unkind and get as much money as possible trying all the possible options. First, they showed us 2 rooms saying that one is 120 mil pesos and the other 180 mil pesos both include breakfast and we wanted to stay in the cheaper one. My husband went out to make the check in and I put our 4 year old twins to the bed. Later my husband returned together with the bell boy and they told us that there had been a confusion with the rooms and that room cost 180 mil pesos and there is another one which is 120 mil pesos. I was angry with but agreed to move to the other one not to pay 60 mil pesos more and I took the kids out of their beds and the bell boy said that we could actually stay in that room with the same price but this time we need to pay for the breakfast extra. Then I understood that it was not a simple confusion but another way of getting more money by intentionally putting you into a difficult position so I declined the offer and walked to the other part of the hotel carying our half sleeping kids. In the room I tried to call the reception several times to learn the time of breakfast but nobody answered the call. In the morning we wanted to take a shower but there was no hot water. Again I called the reception but noone answered so we went there and eventually found and asked someone about the hot water and they told us that the showers operate on electricity and they switch it off at night to save energy and we need to wait for about 40 minutes after they turn it on. we had breakfast while waiting and the only kind person in that hotel brought us our coffee, fried eggs, bread, a little jelly and butter. It was OK but when we asked for a little more bread they just added 1 mil pesos on our bill. It is nothing but it is a good example to show the understanding of the company. Then we asked if we could use the sauna and the vapor room and we did but the shower next to sauna didnt have hot water and after several tries I reached to the reception and they told us to use another one which is close by but the hot water only ran for a few minutes and we had to take a shower with cold water. And finally at the checkout they told us we needed to pay extra for the sauna and the vapor room. Finally, they found a way to rip us off. Being angry, we wanted to share our disappointment by writing on the comentary notebook and noticed that the notebook that had numbered pages had some missing pages. I guess they just tear out the pages with negative comments. All in all, apart from its restaurant, this hotel sucks. I wouldn't recommend...

Estuvimos en un pasa día, realmente el mes pasado estuvimos tambien con otros amigos y siempre nos ha gustado, tuvimos una visita de amigos de perú y decidimos nosotros volver y llevarlos a ellos a conocer, caminamos, visitamos los conocejos, los caballos y muchas plantas, además de conocer sus procesos de agricultura y autosostenibilidad, estan instalando paneles solares, estaba recien pintado el parque para niños y estaba todo muy bonito, la comida estuvo espectacular, los chicos comieron hamburguesa, nosotros carnes, pescados y pollo, el conejo tambien estuvo muy bueno hace un mes que los visitamos... te dan entraditas de maíz pira y platanitos, algo muy de hogar... te atienden como en casa... Gracias|La Mina de Carbón no se pudo visitar completamente por tema de aguas que se aposan en el fondo, pero la historia que te cuentan es maravillosa y el ver como la finca junto con la granja Avegasuana hacen que tu día sea genial y enseña a grandes y chicós como cuidar nuestros recursos naturales... Estuvimos con jovenes de 12, 14,19 años y otros mayores ya de hasta 70 sin problemas cada uno tiene sus propias...