Hotel Samoa del Sur — Hotel in Golfito

Sadly I had a bad service experience here

Everything was perfect at the beginning, rooms are great and very nice location with good views

Towards the end of my stay I was using the swimming pool with my family (4 people), at around 11am my family and I would step out of the swimming pool one by one taking turns to get a shower and be ready for check out (at 12md)

But to my surprise they had cut off the water supply, which I immediately went to the front desk to let them know, they had me walking around the hotel asking different people to reconnect the water supply for almost an hour.

Finally when the put back the water supply we went off with the original plan, anyways it was 12:05pm when my last family member stepped out of the pool.

Even though we rushed to get ready asap, I warned the receptionist that we wouldn't be ready by noon to check out.

At 12:30pm they knocked at the door, my last family member was dressing so we told them that we were almost ready, less than 5 minutes goes by and they knocked at the door again complaining and making upset faces, almost implying that we must had showered all together to get out of the room at noon.

Is really sad that we had this experience here because before that point I was super positive about...

So I called for a reservation the night before, heard loud music coming over the phone in the background and reiterated that I was looking for a QUIET room, 2 rooms. He assured me that they had quiet rooms, yelling a bit over the music coming as background noise.||||We arrived the next day to check the rooms and I explained to the lady that we had wanted the "deluxe" room. She looked incredulous, eyes bulging, making faces stating, "deluxe??? deluxe?? what is this deluxe, I don't know what it is?" Still making faces at me she mumbled something in french and walked away. I asked her how much the rooms were, she had to think a minute and quoted me twice something other than the internet price. I asked her about that and she flatly stated that she would not give me that rate, "go to internet," and walked away. I asked to see the room so she called someone who was very nice, Costa Rican of course. Saw the room, Cut our losses and get the heck out of there. Room very run down.||we left, never looked back. Man, what an attitude. Should not be in the customer service industry. I felt sorry for her workers. ||Be ware!...

We didn’t make the reservations for our stay so I’m not sure how this place was chosen. The booking was under one name for two rooms. ||First the positives: beautiful location, right on the water. Lots of birds for viewing. Very nice staff. Sadly, that’s the only nice thing I can say. The TV and air conditioning worked and there was a apt size fridge. ||Now the negatives: we were given Room 10. The room had two full size beds. The mattresses were thin, crunchy, and generally not good. The linens on the bed were old. So old it was hard to tell if they were clean or not. Not even remotely inviting. The bathroom did have a new toilet and sink, but the toilet DID NOT HAVE A TOILET SEAT. There were no glasses for drinking, no nightstand or lamp. Only light was a ceiling light. ||The other room was a two room newer building that had two king size beds, beautiful bathroom, new linens, etc. The price paid for both rooms was identical but there were no similarities to the rooms. ||This property needs...