Hotel & Restoran "la card" - Mirni Kutak, 3 star — Hotel in Grad Otočac

It's a really pathetic hotel...i have never seen such a terrible place in my entire travel life... I booked this place based on high review ratings which now i think is all fake and paid reviews

It is in the middle of nowhere ( if you are looking for a peaceful secluded corner then it's okay) They don't mention but they turn off the AC in the night when you really need that... If you really pressurize them, they will start for 30 -40 min and they will turn it off again as it is centralized and you can't control anything from room.. i visited the place with my kids and my little one couldn't sleep well because of the warm weather.... they suggested me to open the windows and after some frustration and irritated kids...i did that too but when the weather is really hot and no wind you really get sweaty and room really feels suffocating..

reception doesn't take the call in the night and prefer to ignore rather. They will tell you that you are the only one complaining and that's not true .. one day i had to go to reception around 4 am as it was too hot even after opening the windows and reception phone was continuously ringing and they weren't responding. Finally i had to press the bell at reception and then they came and after begging because of my kid they start the AC and at 5:30 i woke up again as it was turned off... All my vacation went in vain as i couldn't sleep well for 4 nights and so does my kids.... unfortunately it was a peak season so we didn't find any other place to go...

Their breakfast is even stale and no variety...which is still okay for people like me... But the quality of food is below average..

I don't know if they really have a pool or spa...as they mentioned it all but when enquired they said it's all closed due to corona... Which was a bizarre explanation... 7.. more than me my kids were happy to leave that...

We arrived after a 16 hour bus tour around 10 pm...the owner was outside with a very angry sour face..no welcoming ..no porters to help ...he looked mad that we had arrived late! His reception was rude to the guide whilst giving out keys...rooms of low standard but worst was the breakfast served very early...I missed it and came at 7 am with my OWN tea bags and asked for some hot water and milk...The lady told us in a rude way to get out of the breakfast room as it was finished ...and then they refused to give me some hot water...finally after much persuasion..got a little hot water in my cup...but a drop of mil was categorically denied...they said I had to pay!!! On principle I refused and left my tea cup there on their bar. The same lady and the owner told me they did 'not care and I could leave'..They need to know how to treat guests and go on some training...sorry I have worked in the tourism industry for 40 years. ~My first impression of Croatia quote "cheap with rude and unprofessional team'" Attitude is we...

Strange atmosphere. The bed in the attic room was crammed against the wall. It’s okay for a quick overnight stay, but I can’t imagine spending more time here. The bathroom is large, but the shower cabin is the smallest I’ve ever seen—barely enough room to step in and wash properly. The room had a stale smell.

The hotel supposedly has a wellness area (as advertised on the roadside sign), but we weren't informed about it at reception, so I have no idea if it actually exists or if it’s operational.

Breakfast ends at 9:00h! We arrived at 8:15h and there was no one else there. At 8:45h, we were asked if we were finished so they could clear everything. Don’t expect to sleep in if you plan to have breakfast.

We often visit Otočac, and there is definitely better accommodation available—usually private apartments or rooms—for a...