Kempinski Hotel Adriatic Istria Croatia — Hotel in Grad Umag

Dear Kempinski Adriatic Team,

I would like to express my dissatisfaction with the housekeeping services during our recent stay at your hotel from June 16 to June 21, 2025, in room number 122. I hope that this feedback will contribute to the improvement of service quality in line with the Kempinski brand standards.

Room Cleaning

During our stay, we encountered several specific issues:

On Tuesday, we did not receive any medium-sized towels.

On Wednesday, the toilet was not cleaned, and used glasses and an ice cream cup were left unwashed.

On Friday, we found a trash bag and a cleaning cloth left on the table in our room. https://share.icloud.com/photos/0abFQTB7qOl5CM51W1ank8ZiA

These shortcomings are not acceptable in a 5-star hotel and certainly not in a property under the Kempinski brand. We found the housekeeping standard to be noticeably below average based on our experience in comparable hotels.

Beach and Pool Service

We would like to acknowledge that the staff at the bar were always kind and helpful, for which we are thankful. However, compared to our experience at Kempinski Portorož, the service was weaker in the following aspects:

There were no QR codes on the sunbeds for ordering food and drinks.

There was no option to order directly from the sunbed, and we had to walk to the bar each time.

It appeared that there were fewer staff members serving the beach and pool area, which affected the overall service experience.

In Portorož, these services were much more efficiently organized and noticeably elevated the guest experience.

Positive Aspects

We would also like to highlight the positive elements of our stay:

The hotel surroundings were very pleasant and well-maintained.

The Friday season-opening event was truly enjoyable and left a very positive...

Our stay at the Kempinski Hotel Adriatic in the picturesque Istria region of Croatia was an exemplary experience deserving of every one of its five stars. From the moment we arrived until our departure, we were enveloped in a level of hospitality and service that truly epitomizes luxury.

Attending a wedding on the grounds of the Kempinski Hotel Adriatic was a dream come true. Every detail of the event was handled with utmost care and professionalism, making the special day unforgettable. The hotel’s scenic setting, combined with its impeccable service, provided the perfect atmosphere for such a joyous occasion.

Our room, a magnificent sanctuary boasting breathtaking sea views and a generous balcony, exceeded all expectations. The room’s amenities and design reflected the high standard that Kempinski promises and delivers. Despite the high cost, every penny felt justified for an experience defined by elegance, comfort, and unparalleled views.

The hotel’s amenities, from the exquisite dining options to the soothing spa services, contributed to making our stay a truly restorative retreat. Each meal was a culinary journey that showcased the rich flavors of Istria with a contemporary twist.

In conclusion, the Kempinski Hotel Adriatic is not only an exceptional choice for weddings or special events but also an idyllic haven for anyone seeking luxury and relaxation in one of Croatia’s most beautiful locales. We are grateful for the unforgettable memories and eagerly look forward to our next visit. A heartfelt thank you to the entire Kempinski team for a genuinely flawless...

Our stay at this hotel exceeded all expectations. From the moment we arrived, we were welcomed by a kind, attentive, and impressively numerous staff who spoke excellent English and were always ready to assist. A special mention goes to the team at the pool bar – incredibly friendly and warm-hearted, creating a truly pleasant atmosphere.

The main pool was perfect – pleasantly warm, with no unpleasant chlorine smell, and just the right depth, even for our young children. The hotel is very child-friendly and tolerant towards families, yet still maintains a peaceful and respectful environment thanks to the well-mannered guests.

We originally booked a standard room, but the lovely receptionist proactively checked the available options for an upgrade and kindly took the time to personally show us a few rooms. I really appreciated this level of service and did not hesitate to upgrade to a beautiful room with sea and pool views. The room was spacious and featured a large, comfortable bathroom.

We were also pleasantly surprised by the à la carte dining – the meals were both delicious and interesting, with great presentation. Although this is a luxurious 5-star hotel, the overall atmosphere felt relaxed and unpretentious, which made the stay even more enjoyable.

I highly recommend this hotel – it’s the perfect place for a peaceful and comfortable family...