Habana Riviera by Iberostar — Hotel in Cuba

I travelled here with my 86 year old mom who uses a walker for mobility. There is a ramp to enter the building and the staff were very helpful as she navigated thru the lobby and into the restaurant and lobby bar. ||||The front door staff always held us get a taxi that would take her walker at no extra charge.||||The room was well appointed. Very clean and quite roomy! ||||We had supper one night on the patio at the hotel and had a drink and snack at the lobby bar another day. ||||Water is provided in your room only one day unless you want to access the mini bar, but there is a charge for that. I went across the street to the store for bottled water and sift drinks at a fraction of the cost. Hard to find diet pop but where there's will there's a way! I found that a store gets something in and it's there till its sold. On the second day diet pop came in so I bought two big bottles and used the existing fridge to keep our drinks cold.||||We didnt use the pool cus it wasn't very warm. It looks a bit run down but people were using it. ||||As for location, it's a toss up. You are NOT in the heart of old Havana. However, you have spectacular sea views and I could spend the day just hanging out on the Malecon. The cost to get into town was always 10 CUC. It is a small effort to get into town but taxis are plentiful and we never had a problem getting back to the hotel. ||||We spent ibe day on the hop on, hop off bus. Tremendous ease and value. It's the easiest way to get around town ||||Best restaurant in town? Hands down Los Nardos.||||If I return to Havana, I will definitely consider...

We travelled as a party of 6, staying mostly in Havana. We did separate bookings through the booking.com in this hotel. My friends and us booked standard rooms. Our problems actually started at our arrival. Our luggage was send it to a wrong room and it took one hour to get it back. After arrival we had no hot water though. Complained with no result. Housekeeping did not even replaced our bath towels next day and even completely wet one from the floor they have just pushed under the sink. I have requested fresh towels with Public Relation lady about 3pm.... then we left for a walk. Got back after 5:00pm to find our towels are not replaced yet. Called reception three times , nobody picked up. Went there to find out Public Relations is gone (she work only until 17:00) asked receptionist about the towels and after another one hour we eventually received them. Then safe did not work but to be fair it was fixed in a few minutes. Did not even get apologies and it was not fixed during our stay. And we were there only for two nights. || Food is descent, guys in the main restaurant are brilliant. Entertainment, hit or miss. Great one night not really another.||I have contacted hotel after to complain about my experience, but I didn’t get any reply yet. Certainly not...

This hotel needs to renovated but its okay if its old as long as its clean!||The people needs to trained on basic customer service and all. ||1. Basic thank you, welcome, have a nice day, enjoy your day etc they don’t say it. Doorman or people in front doesn’t greet and just look at you don’t greet you or offer help. With or without tip they should greet you basic god morning or offer help. ||2. Rooms are very dirty. We asked 3x for our room to be cleaned. And waited for an hour that night just to be cleaned but still wasn’t cleaned 👎. In the end since we are very tired and waited for an hr, we just requested for the the sheets to be changed and new towels. ||3. And the Fridge inside the room, my God, please kindly check it before opening one because the cans are dirty. What if its a rat pee or God knows what!?? ||5. Scariest elevator ever! Lol Wont close properly so it wont move after trying it every like 4-5 time pressing and keep open and close all the time and make loud noises. Promise every time we use it we pray and my husband sweat a lot just bec of that. ||They advertise as 4-5 star hotel but its not.||Rooms has very nice views. Lots of potential but poor service. Especially the reception desk.||I have videos but wont...