Kalypso View Apartments — Hotel in Letymvou

Unauthorized Entry, Privacy Violation, and Unacceptable Stay

I booked two studio apartments from August 8–10.

On August 9, the host asked if he could enter our studio apartment to change a lamp and fix something in the toilet. We clearly declined and told him to do it after our checkout.

We were attending a wedding that day as guests. At around 1:00 PM, my husband dropped me off at the venue for my hair appointment, then returned to the studio apartment to find the host and a technician inside our apartment.

The host was aware of our wedding schedule and likely assumed we would be away. We had locked the door, but he used his keys to enter without our consent and after we had explicitly refused his request. He then claimed it was his “right” to enter, which is unacceptable.

We had booked two studio apartments in total. Our friends, who were staying in the second apartment, were witnesses to my husband returning and finding the host and technician inside our studio apartment. Since we were all attending the wedding, we didn’t want to ruin their stay either, so we avoided escalating the matter further at the time.

They were working over our personal toiletries in the restroom, leaving dust and debris on items such as toothbrushes and hygiene products, which poses health risks. They had no intention of informing us about the entry. Our luggage, jewelry, and other valuables were in the apartment at the time.

This was a serious breach of privacy and trust. The host violated the most fundamental rule of hospitality by entering our accommodation without permission. This caused significant stress and ruined what should have been a special day for us and our friends.

To avoid disrupting the wedding, my husband simply asked them to leave immediately and not return until after checkout. However, the incident escalated into a heated argument, as the host refused to acknowledge his wrongdoing.

To make matters worse, upon returning home we discovered a centipede in our laundry. We had checked out and went directly to the airport, the luggage had been closed in the studio apartment until we arrived home.

Overall, our stay was distressing and unacceptable, with consequences to our time, peace of mind, and well-being.

I formally requested Booking.com to investigate, but my complaint was merely forwarded to the property, and the owner dismissed all responsibility without acknowledgment of...

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