Hotel Vítkova Hora — Hotel in okres Karlovy Vary

The hotel was booked for a family trip, 14 people/ 9 nights. We arrived at different dates, but more or less left at the same time. Out of the 9 rooms offered, we occupied 6. ||The hotel is situated directly next to an airport. However, this is actually not as bad as it sounds. Not sure how many flights they have, but in the time we stayed there, I only saw 3 planes take off. ||Carlsbad/ Karlovy Vary is not far away by car and you have a lovely view of the surrounding area from the hotel.||The rooms were alright, spacious enough. The décor seemed a bit dated, but was fine. ||Apart from one young receptionist, we couldn`t find a connection with the staff. They were friendly enough, but not particularly helpful. I wouldn’t say, they were downright unhelpful, they just weren’t what you would expect from a hotel. ||One evening a private party was booked, so no food was able to be served to the existing guests. ||Also, the property surrounding the hotel was not as looked after, as I would imagine in such a beautiful spot: some rubbish, small paving stones haphazardly lying around, …||On one of the booking sites for the hotel, it mentions “Special diet menus (on request)”. We also had 2 emails confirming this was possible. Turns out, it wasn’t. We asked if they could at least just cook some noodles, however, as these are not on the menu, they couldn’t. Luckily, we had bought noodles in Karlovy Vary and they did cook these for us. Sounds helpful enough, but it wasn’t actually easy at the time – and of course dissapointing, as we had relied on the information provided online and via email. ||All in all, the stay was perfectly fine, just not what we thought...

I had found this hotel on booking.cz and it had a lot of good reviews so we decided to book there a stay too. When we arrived we had to pay spa tax and the receptionist told us that she will give us our receipt tommorow. We were a bit surprised but we thought that this is the way how they are doing it here. Tommorow there wasnt the same receptionist and was there another one, so we asked her for our reciept. On that record she told us that she doesnt have anything in the system and that we according to the system didnt pay. To sum it up it all ended up well the second receptionist was kind but still this is very unprofessional... ||So i recommend you to insist on the reciept right away. ||The breakfast wasnt nothing special but was good. ||And i really recommend you to go on the hill and watch...

I had found this hotel on booking.cz and it had a lot of good reviews so we decided to book there a stay too. When we arrived we had to pay spa tax and the receptionist told us that she will give us our receipt tommorow. We were a bit surprised but we thought that this is the way how they are doing it here. Tommorow there wasnt the same receptionist and was there another one, so we asked her for our reciept. On that record she told us that she doesnt have anything in the system and that we according to the system didnt pay. To sum it up it all ended up well the second receptionist was kind but still this is very unprofessional... So i recommend you to insist on the reciept right away. The breakfast wasnt nothing special but was good. And i really recommend you to go on the hill and watch...