Maxmilian Lifestyle Resort — Hotel in okres Nymburk

In all sincerity, castle Loučeň is truly something to behold. The surrounding gardens are beautiful, and in several areas they look like something straight out of a fairy tale. Along with its numerous labyrinths, the castle offers more than enough to justify the roughly one-hour drive to get there from downtown Prague. If you’re in the area, I highly recommend spending a few hours here.||||Unfortunately, this is where the positive feedback begins and ends.||||My girlfriend and I stayed at the Resort for three nights. We were there as part of a larger group of about 40 guests, all there to attend the wedding of two of our close friends.||||We’d booked a double room – slightly more expensive, but well worth it considering we’d be able to share a bed. Because of this we were surprised to arrive to a twin room with two single beds instead. Still, we figured this’d be easily solved by talking to the hotel staff.||||I went to ask the receptionist who, surprisingly, seemed quite upset that I had the nerve to bother her – how dare I, a hotel guest, pose hotel-related questions during her work hours as a hotel receptionist! Nevertheless, I threw my Scandinavian humility aside and put on the biggest smile I could muster, certain that I could make her forget about my social transgression by ensuring her the room mix-up was nothing to do with her personally, and that all I really wanted was a room with a bed big enough for my girlfriend and myself. After all, that is what we paid for.||||While the chat proved a bit more challenging than I’d initially imagined – since she didn’t really speak much English – after a little gesturing and drawing we eventually understood each other. Or so I thought… Turns out when I asked if we could please have the double room we booked, she thought I meant “can you please push the two single beds together to form an impromptu double bed”. While this was an improvement, sliding down between the two beds and hitting the floor wasn’t ideal.||||I went back down to ask again. After another round of gesturing, she finally insisted there were no other available rooms. Well, okay then I suppose. Nothing to be done about that.||||Weeeell…except there was.||||As it turned out, the hotel actually had several double rooms available, but for some reason they‘d assigned them to guests in our wedding party who’d actually booked single rooms. This was starting to get a little upsetting. Not getting the room you’ve paid for isn’t a major issue, mistakes happen and this was a fairly minor one. But to get the wrong room, being told by grumpy hotel staff that there are no double rooms available, only to find out later that not only are there plenty of double rooms, they’re in fact being given away willy-nilly to guests that neither want, need nor booked them in the first place, is in fact mildly annoying.||||As luck would have it though, we hadn’t yet reached the bottom of what Maxmillian had to offer – far from it. Please enjoy the following, abridged list of the various amenities included in our room:||- not a single towel rack or peg in the entire bathroom||- non-working bathroom lock, for the exhibitionist fans out there||- permanent room temperature of 30 degrees Celsius or higher; because who needs sleep ever||- two windows, one with the handle broken off leaving it permanently closed, the other partially broken so that it could only be opened about two inches, allowing us to lower the room temperature by roughly 0,5 degrees (for sleepy time!)||- un-insulated wiring sticking out of the wall||- a smoke alarm socket with no smoke alarm (about half of our wedding party had working smoke alarms in their room)||- a small fan on the bedside table! …which was broken and only pointed downwards at the floor. It also gave off an impressively loud “whirrRAPP!” every two seconds.||- a shower head that went no higher than 1 meter above ground level and refused to spray anywhere but directly into the wall (good thing the room wasn’t hot or anything so we’d get sweaty and need to rinse off)||||After two nights of increasingly sticky non-sleep, my partner had finally had enough. She marched down to the receptionist and insisted we get a room that at least held room temperature and had a working shower – and lo and behold, there was an available room after all! In fact it – much like the non-existent double rooms from before – had been available since the day we arrived! All it took was a sufficiently frightening dose of my Northerner girlfriend’s uninhibited demon-wrath. God, how I admire (and fear) that girl…||||The final night in the new room was actually quite nice…but I don’t think I’ll return for seconds.||||In all seriousness, this is the first (and hopefully last) negative review I write here on TripAdvisor. I feel a bit iffy about posting it, but our experience at Maxmillian Lifestyle Resort was so unpleasant that informing others feels like the right thing to do. In over two decades of traveling across nearly forty countries, this is the worst lodging I’ve had. Couple the details described above with fairly steep pricing, and I find it hard to make a convincing argument for why anyone should choose to stay at Maxmilian Lifestyle Resort instead of one of the many other lodgings on offer in the Prague area.||||With several rooms that are nearly uninhabitable, a staff that is disinterested and unhelpful at best and expert imitators of the Grinch at other times, and an atmosphere that makes you feel unwelcome at all hours, this one-star review is...

Castle Loučeň is truly something to behold. The surrounding gardens are beautiful; often looking like something straight out of a fairy tale. Along with its many hedge labyrinths, the castle area offers more than enough to justify the roughly one-hour drive from Prague. In short, highly recommend spending a morning here, preferably with a camera for pictures!||Unfortunately, this is where the positive feedback begins and ends.||My girlfriend and I spent three nights at the Resort as part of a larger wedding party of about 40 people. We’d booked a deluxe double room – slightly more expensive than the normal rooms, but well worth it to us since it meant we’d be able to share a bed. Because of this, we were a bit surprised when we arrived to a downgraded room, with two single beds at opposite ends of the room. Still, we figured this could be easily solved by talking to the hotel staff.||I went to ask the receptionist. She wasn't busy; looking through websites on her phone. Surprisingly, she was visibly upset that I had bothered her! Nevertheless, I put on the warmest smile I could muster, ensured her the room mix-up was nothing to do with her personally, and that all I really wanted was a room with a bed big enough for two people. After all, that is what we had paid for.||While communicating proved a little challenging, after a little gesturing back and forth we eventually understood each other well enough. Or so I thought… Turns out that instead of getting the room we had paid for, we got the exact same room, but now with the two single beds pushed loosely together to form a rickety, impromptu double bed. While I appreciated the effort, sliding down between the two beds and slamming my head on the floor wasn't quite what I had in mind.||So back down I went . After another round of gesturing, the receptionist finally admitted they had made a booking error, and that there were in fact no more upgraded rooms available. Well, okay then. Nothing to be done about that, I suppose.||Except there was.||You see when she had said there were positively no upgraded rooms available at all, this wasn't true. What had actually happened, was that there were plenty of upgraded rooms when we arrived, but the hotel had wrongfully assigned them to guests who had booked single rooms, and were refusing to correct their mistake as "it was already done and too late to change". Interestingly, it was also too late to refund the extra we paid for our room upgrade. This meant that several of the guests in our wedding party has gotten free upgrades, which was nice for them I suppose, while many who paid for upgraded rooms ended up not getting it.||That bring said, not getting the correct room isn’t a major issue. Mistakes happen, and room mix-ups is a fairly minor one. But being continually lied to by grumpy hotel staff on top of it all was becoming somewhat annoying.||As luck would have it though, we hadn’t yet reached the bottom of what Maxmillian had in store for us. Here is a short description of the room we'd gotten:|- no towel rack or peg in the entire bathroom|- broken bathroom lock meant it was always open|- permanent room temperature of 30+ °C, making sleep nigh impossible|- two small windows, one with the handle broken off leaving it permanently closed, the other opening only partially (about 5 cm), making the room even hotter|- Un-insulated wiring sticking out of the wall. No idea if they were live wires or not, as I didn't fancy finding out.|- no smoke alarm (as we later found out, only about half the rooms had working smoke alarms)|- A small fan on the bedside table. Unfortunately, it was broken, only pointing down at the floor and giving off a loud “whirrRAPP!” every two seconds.|- a shower head that went no higher than 1 meter above ground level and only sprayed directly into the wall||After two nights of increasingly sticky non-sleep, my partner had finally had enough. She marched down to the receptionist and insisted we get a ventilated room with a working shower – and lo and behold, there was an available room after all! In fact – much like the non-existent double rooms from before – it had been available all along! All it took was a frightening dose of my girlfriend’s demonic wrath (I admire and fear her in equal measure).||With several rooms nearly uninhabitable and a staff that makes you feel deeply unwelcome at all hours, this one-star review is earned,...

Castle Loučeň is truly something to behold. The surrounding gardens are beautiful; often looking like something straight out of a fairy tale. Along with its many hedge labyrinths, the castle offers more than enough to justify the roughly one-hour drive from Prague. In short, highly recommend spending a morning here.

Unfortunately, this is where the positive feedback begins and ends.

My girlfriend and I spent three nights at the Resort as part of a larger wedding party of about 40 people. We’d booked a deluxe double room – slightly more expensive than the normal rooms, but well worth it to us since it meant we’d be able to share a bed. Because of this, we were a bit surprised when we arrived to a downgraded twin room, with two single beds at opposite ends of the room. Still, we figured this could be easily solved by talking to the hotel staff.

I went to ask the receptionist. She wasn't busy; looking through websites on her phone. Surprisingly, she was visibly upset that I had bothered her! Nevertheless, I put on the warmest smile I could muster, ensured her the room mix-up was nothing to do with her personally, and that all I really wanted was a room with a bed big enough for two people. After all, that is what we had paid for.

While communicating proved a little challenging – on the account of her not knowing English – after a little gesturing back and forth we eventually understood each other well enough. Or so I thought… Turns out that instead of getting the room we had paid for, we got the same room, but now with the two single beds together to form a rickety, impromptu double bed. While I appreciated the effort, sliding down between the two beds and slamming my head on the floor wasn't quite what I had in mind.

So back down I went . After another round of gesturing, the receptionist finally admitted they had made a booking error, and that there were in fact no other rooms available. Well, okay then. Nothing to be done about that, I suppose.

Except there was.

You see when she had said there were positively no double rooms available at all, this wasn't true. What had actually happened, was that there were plenty of double rooms, but the hotel had wrongfully assigned them to guests who had booked single rooms.

Not getting the correct room isn’t a major issue. Mistakes happen, and room mix-ups is a fairly minor one. But being continually lied to by grumpy hotel staff on top of it all was becoming somewhat annoying.

As luck would have it though, we hadn’t yet reached the bottom of what Maxmillian had in store for us. Here is a short description of the room we'd gotten: no towel rack or peg in the entire bathroom broken bathroom lock meant it was always open permanent room temperature of 30+ °C, making sleep nigh impossible two small windows, one with the handle broken off leaving it permanently closed, the other opening only partially (about 5 cm), making the room even hotter Un-insulated wiring sticking out of the wall. No idea if they were live wires or not, as I didn't fancy finding out. no smoke alarm (as we later found out, only about half the rooms had working smoke alarms) A small fan on the bedside table. Unfortunately, it was broken, only pointing down at the floor and giving off a loud “whirrRAPP!” every two seconds. a shower head that went no higher than 1 meter above ground level and only sprayed directly into the wall

After two nights of increasingly sticky non-sleep, my partner had finally had enough. She marched down to the receptionist and insisted we get a ventilated room with a working shower – and lo and behold, there was an available room after all! In fact – much like the non-existent double rooms from before – it had been available all along! All it took was a frightening dose of my girlfriend’s demonic wrath (I admire and fear her in equal measure).

With several rooms nearly uninhabitable and a staff that makes you feel deeply unwelcome at all hours, this one-star review is earned,...