Hotel Østersø — Hotel in Aabenraa Municipality

Old, worn out and totally overpriced. ||I looked online for a hotel were pets are allowed and therefore set a filter 'pets allowed" on a booking side. I have just crossed 4 countries by car, travelling from Turkey to Denmark, so i have stayed in several hotels on the way. Hotel Østersøen came up in the list of results and was the cheapest one, so I booked it.|There is no reception at the hotel, so there was no one present when I checked in. The following day I was out the whole day, working on my boat. When I came back in the afternoon, I found a note from the cleaning lady to please contact the reception, which I did immediately. As mentioned before, there is no reception desk, just a contact Hotline. I called at 17:15 but they stop operating at 4 pm, so I called them first thing the following morning and was told, that pets are not allowed at the property (I tried to explain that it came up on my search even though I had set a filter). I was asked to leave immediately and still had to pay for the following night, even though I was out by 10 o'clock, because, according to the lady, they would still lose out another day.|The hotel has charged me the full amount for 8 days, refusing to refund me anything! I have contacted hotels.com and raised a claim with them; they have contacted the hotel and asked for a refund and the (One Star) hotel's respond was that a) they had to do an extensive cleaning which costs 990,- DKK and, due to this cleaning attempt were not be able to rent out the room for a couple of days (?!) and therefore had a financial loss, which coincidencely added up to the 3.285,- DKK that the hotel still owes me?||If this hotel is so concerned about their guests having allergic reactions to pets they should first of all get rid of the nasty, stained carpets which look as run down as the rest of the "furniture" in the rooms.||I booked myself into Benniksgard afterwards, a 4** hotel with an excellent service and breakfast and was charged an additional 250,- DKK for my dog for the whole duration...

Updated score after a superb breakfast and breakfast service, shame about the rest We were really looking forward to staying here for one night on our way to Legoland, mainly due to the stunning waterfront location. However if I could do it over again I would definitely have booked closer in town. While yes, the location is great, everything else is nothing short of dire. We were greeted by a homeless woman camping in the cramped entry way, chanting loudly at my baby who became hysterical. There were no staff inside to stop this from happening, just electric codes and we fumbled our way inside as fast as we could. We were placed on the 1st floor, which had no lift, and had to carry all our luggage and buggy up two flights of stairs and down two very long, fire door blocked corridors. My heart sank as soon as we opened the door to our 'sea view' room. It badly stank of cheap car freshener which despite leaving the door open all night never cleared. The room was chokingly hot and the furnishings/decor/building is not just tired - it's like walking into a condemned building. There are no basics, not even a TV or fridge and many of the lights and powerpoints didn't work. The bathroom is very grimy, the furniture belongs in the tip and the curtains do little to block out the light as they are too small. The only reprieve was the bedding, which was clean white cotton and feather pillows. We haven't had breakfast yet and hope that might put things up to two starts, but given the sight of the canteen here I don't hold high hopes. To anyone considering this place, please don't be wooed by the pictures of the sea, this place should not be in business and I really don't say...

If you have the opportunity to book another hotel, you should do it. It was the worst "hotel" we have ever stayed in. I don't even know where to start... |1. The smell in the hallway and in the room was horrible, really horrible! A disgusting toilet in a fast food restaurant smells better. My body turned inside out and just wanted to get out of the building. |2. The room: Dirty and dusty everywhere, small stains and hair on the sheets. The chair in the middle of the room belongs in a dump and is definitely not about "preserving" something from the 70s as the owner seems to keep claiming. |3. The toilet: Really bad, some tiles are missing, the bathtub is so yellowed that you wouldn't even put your foot in there if you were paid for it. The toilet seat is also loose. No ventilation whatsoever.||How the owner responds to other reviews says a lot about the "hotel" he doesn't seem to care what the guests think and clearly wants to drive the hotel into the grave. He joked about a guest complaining about open electricity in a light socket. He doesn't even apologize when a family posted pictures of a shower curtain with black mold, he would just wash it. You throw it away immediately and buy new ones. He writes that the hot water and the view are what they are proud of. You apologize for what the guest has experienced during their stay, don't start talking about your own pride. Crazy that such "hotels" are even allowed to exist. Or is it just Danish standards? Moldy and rotten. His claim that it is about preserving the old is not really true, if you want to preserve something, you do it in top condition. This is just worn and disgusting. Creased Stained carpet, broken...