A VERY Disappointing Stay: Not Recommended for Non-Wedding Guests My second visit to this establishment was unfortunately even worse than the first. . . I think... solidifying my opinion that this venue is not suitable for regular guests and primarily caters to weddings.breakfast was unavailable without notice due to a wedding..a recurring issue that points to consistently poor management.
The room itself was an absolute disaster. I was assigned one of the old houses next door rather than the main hotel, which was clearly renovated with the cheapest materials that now all has been broken.
The room was disty,dirty, moldy, and reeked of what I can only describe as a foul sewer smell and if you sleep upstairs. The toilet appeared untouched for years, and the floors were uneven with cheap, fake wood which sets up in the summer heat traps you inside being unable to open you dore....
You have to Sleeping with the windows open was a necessity to combat the smell, but then I had to contend with mosquitos due to the lack of screens in all rooms.
Customer service was virtually nonexistent. Staff were nowhere to be found, except for the morning when one of the staff just walked in to my room to get cleaning supplies and bedding for the other rooms ,apparently we where the service closet to. The cleaning lady aka (a young student) also was dragging the bags of dirty (or clean) laundry over the gravel from one house to the other.
the advertised restaurant online was exclusively for wedding guests. There was no coffee or tea provided in the rooms, only random food from other people in the fridge and some oatmeal. The Wi-Fi was broken and the presence of spiders and insects throughout the place was deeply unsettling. During my previous stay when breakfast was somehow available I found myself working as an unpaid breakfast staff member since nobody was directing it. there was no staff to be found and there were people from a wedding party needing plates..,space to sit and orange juice I just started to get things around and organize breakfast and literally opening the kitchen dores to order staff around because nothing was happening .. Who needs actual hotel staff when you have confused, paying guests ready to pitch in?
It's clear that this place is run by what appears to be teenagers in the kitchen with no owner or manager ever present. There's no proper bar or restaurant menu, and the entire experience felt like an utter scam. I have stayed in significantly better Airbnbs for half the price. My -3 rating reflects the consistently terrible experience and the misleading information provided on their website. This establishment should focus solely on weddings, as they clearly cannot accommodate regular guests.
A major issue was the lack of communication regarding breakfast. Guests should have been notified via email that breakfast was unavailable, especially given the hotel's remote location. When I tried to speak to the manager and check out, I was made to wait for ten minutes... The manager then showed no empathy or apology and seemed annoyed by my feedback. This level of service is unacceptable. I expect better communication and a more professional attitude from the staff.
Avoid this hotel not worth your...
Read moreFrom a distance, Hvedholm Castle looks like something out of a fairytale. A grand building, beautiful park, well-kept lawns, and a peaceful atmosphere. But behind the lovely facade lies an experience that feels more like a mix between a nursing home, a thrift store, and a moldy furniture warehouse.
As soon as you enter the reception, you're hit by a strong odor. Not of history and old-world charm, but of stale air and disinfectant. Well, it is an old castle so let´s take it easy and see the room before we judge.
We were placed in one of the wings, which at first glance seemed quirky and full of character. With many chairs, drawers, and heraldic crests on the walls. But closer inspection revealed poorly enlarged .png images, printed and framed, with dead flies trapped behind the glass. I get the idea, but it all felt like a fake Disney set. A theme that would continue throughout the entire stay.
The room smelled as if it hadn’t been aired out in years. The shower was covered in black mold, the toilet seat was loose, the faucet had no spout, and the sink had no stopper. Just a direct hole down the drain. A health and safety notice wouldn’t have been out of place.
We chose not to dine in the restaurant. If this was what they proudly presented (our room), we didn’t want to imagine the state of the kitchen and even if we wanted to, there was no menu on display anywhere, and none of the QR codes worked.
Breakfast the next morning was a very mediocre buffet, seemingly tailored to the retirement crowd. It felt more like something from the late '80s or early '90s than a modern hotel experience.
We explored the castle. Seating was not in short supply. Never in my life have I seen so many misplaced chairs. The massive rooms were almost cramped due to the sheer number of sofas, armchairs, dining chairs, and... well, chairs. Our first room had five. For two people. Yes, we switched rooms. The second was just as stuffy, but eventually we got one in the same wing as the reception that seemed to have been vacuumed within the past week.
This one only had three chairs but featured five standing lamps and four massive vases in the windowsill. That made it quite the challenge to air the room.
Does your ventilation system actually work? The air felt stagnant everywhere.
I got curious and tried climbing up to the tower. You can get up there. But be prepared for what may be the region’s largest fly graveyard. The view is incredible if you dare go out on the balcony. I’m not sure I was allowed to be up there, and the railing only reached my hips. It didn’t feel very safe.
Paint is peeling from ceilings everywhere, it’s not clean, it smells, and the indoor climate is truly poor. Whatever you do, don’t check above doorframes, beds, or the top of the shower unless you enjoy disappointment.
So much...
Read moreFrom a distance, Hvedholm Castle looks like something out of a fairytale. A grand building, beautiful park, well-kept lawns, and a peaceful atmosphere. But behind the lovely facade lies an experience that feels more like a mix between a nursing home, a thrift store, and a moldy furniture warehouse.|As soon as you enter the reception, you're hit by a strong odor. Not of history and old-world charm, but of stale air and disinfectant. Well, it is an old castle so let´s take it easy and see the room before we judge.|We were placed in one of the wings, which at first glance seemed quirky and full of character. With many chairs, drawers, and heraldic crests on the walls. But closer inspection revealed poorly enlarged .png images, printed and framed, with dead flies trapped behind the glass. I get the idea, but it all felt like a fake Disney set. A theme that would continue throughout the entire stay.|The room smelled as if it hadn’t been aired out in years. The shower was covered in black mold, the toilet seat was loose, the faucet had no spout, and the sink had no stopper. Just a direct hole down the drain. A health and safety notice wouldn’t have been out of place.|We chose not to dine in the restaurant. If this was what they proudly presented (our room), we didn’t want to imagine the state of the kitchen and even if we wanted to, there was no menu on display anywhere, and none of the QR codes worked.|Breakfast the next morning was a very mediocre buffet, seemingly tailored to the retirement crowd. It felt more like something from the late '80s or early '90s than a modern hotel experience.|We explored the castle. Seating was not in short supply. Never in my life have I seen so many misplaced chairs. The massive rooms were almost cramped due to the sheer number of sofas, armchairs, dining chairs, and... well, chairs. Our first room had five. For two people. Yes, we switched rooms. The second was just as stuffy, but eventually we got one in the same wing as the reception that seemed to have been vacuumed within the past week.|This one only had three chairs but featured five standing lamps and four massive vases in the windowsill. That made it quite the challenge to air the room.|Does your ventilation system actually work? The air felt stagnant everywhere.|I got curious and tried climbing up to the tower. You can get up there. But be prepared for what may be the region’s largest fly graveyard. The view is incredible if you dare go out on the balcony. I’m not sure I was allowed to be up there, and the railing only reached my hips. It didn’t feel very safe.|Paint is peeling from ceilings everywhere, it’s not clean, it smells, and the indoor climate is truly poor. Whatever you do, don’t check above doorframes, beds, or the top of the shower unless you enjoy disappointment.|So much...
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